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~isPartOf:"The service industries journal"
~person:"Chao, Pei"
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Beziehungsmarketing
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Dienstleistungsqualität
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Relationship marketing
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Service quality
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Exploring the nature of the relationships between service quality and customer loyalty : an attribute-level analysis
Chao, Pei
- In:
The service industries journal
28
(
2008
)
1/2
,
pp. 95-116
Persistent link: https://www.econbiz.de/10003732988
Saved in:
2
Strengthening the quality-loyalty linkage: the role of customer orientation and interpersonal relationship
Chao, Pei
;
Fu, Hsin-Pin
;
Lu, Iuan-Yuan
- In:
The service industries journal
27
(
2007
)
3/4
,
pp. 471-494
Persistent link: https://www.econbiz.de/10003502039
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