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~isPartOf:"The service industries journal"
~person:"Kim, Wansoo"
~person:"Ok, Chihyung"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Gastronomie
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Restaurant industry
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Beziehungsmarketing
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Customer satisfaction
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Customer service
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Kundenservice
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Relationship marketing
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Structural equation model
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Strukturgleichungsmodell
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Beschwerdemanagement
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Brand management
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Kim, Wansoo
Ok, Chihyung
Canter, Deborah D.
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Gwinner, Kevin Patrick
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The service industries journal
International journal of hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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ECONIS (ZBW)
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Value-driven customer share of visits
Kim, Wansoo
;
Ok, Chihyung
;
Canter, Deborah D.
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 37-58
Persistent link: https://www.econbiz.de/10009427715
Saved in:
2
The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships
Kim, Wansoo
;
Ok, Chihyung
;
Gwinner, Kevin Patrick
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1139-1157
Persistent link: https://www.econbiz.de/10003996853
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