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~isPartOf:"The service industries journal"
~person:"Rufín, Ramón"
~subject:"Beziehungsmarketing"
~subject:"Deutschland"
~subject:"Hotellerie"
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Adjusted expectations, satisfaction and loyalty development
Rufín, Ramón
;
Medina, Cayetano
;
Rey, Manuel
- In:
The service industries journal
32
(
2012
)
14
,
pp. 2185-2202
Persistent link: https://www.econbiz.de/10009620216
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