//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"The service industries journal"
~person:"Su, Chao-Ton"
~subject:"Customer satisfaction"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Konferenzschrift"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer satisfaction"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Customer satisfaction
Kundenzufriedenheit
2
Quality management
2
Qualitätsmanagement
2
Beschwerdemanagement
1
Beziehungsmarketing
1
Complaint management
1
Dienstleistungsqualität
1
Importance-performance analysis (IPA)
1
Kano’s model
1
Performance measurement
1
Performance-Messung
1
Relationship marketing
1
Service quality
1
Six Sigma
1
aggregate complaint analysis
1
complaint management
1
decision tree
1
service improvement
1
service quality
1
zone of tolerance (ZOT)
1
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
2
Type of publication (narrower categories)
All
Aufsatz in Zeitschrift
Konferenzschrift
Article in journal
2
Language
All
English
2
Author
All
Su, Chao-Ton
Alves, Helena
3
Yi, Youjae
3
Alrawadieh, Zaid
2
Cetin, Gurel
2
Chen, Li-Fei
2
Chih, Wen-hai
2
Dabholkar, Pratibha A.
2
Ha, Hong Youl
2
Hsu, Li-chun
2
Hsu, Maxwell K.
2
Kandampully, Jay
2
Keramati, Abbas
2
Kim, Wansoo
2
Malhotra, Neeru
2
Ok, Chihyung
2
Park, Jungkun
2
Park, Sang-June
2
Pinto, Mary Beth
2
Raposo, Mário
2
Rayburn, Steven W.
2
Rha, June-young
2
Ruiz Mafe, Carla
2
Sanz Blas, Silvia
2
Vázquez Casielles, Rodolfo
2
Wang, Edward Shih-tse
2
Wang, Kai-yu
2
Wang, Mei-ling
2
Wang, Stephen W.
2
Addo, Prince Clement
1
Adhikari, Kishalay
1
Aimin, Wang
1
Akgün, Ali E.
1
Alan, Alev Kocak
1
Aldas-Manzano, Joaquin
1
Alkire, Linda
1
Alrawadieh, Ziad
1
Alsalameen, Motasem
1
Amin, Muslim
1
Amirtha, Raman
1
more ...
less ...
Published in...
All
The service industries journal
Source
All
ECONIS (ZBW)
2
Showing
1
-
2
of
2
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
An innovative service quality evaluation and improvement model
Chen, Li-Fei
;
Chen, Szu-Chi
;
Su, Chao-Ton
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 228-249
Persistent link: https://www.econbiz.de/10011848076
Saved in:
2
A novel framework for customer complaint management
Hsiao, Yu-Hsiang
;
Chen, Li-Fei
;
Choy, Yoon Leng
;
Su, …
- In:
The service industries journal
36
(
2016
)
13/14
,
pp. 675-698
Persistent link: https://www.econbiz.de/10011655409
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->