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~isPartOf:"The service industries journal"
~person:"Wang, Edward Shih-tse"
~subject:"Customer satisfaction"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Konferenzschrift"
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Emotion
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Wang, Edward Shih-tse
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The service industries journal
Journal of electronic commerce research : JECR
1
Journal of marketing channels : ... distribution systems, strategy, and management
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Services marketing quarterly
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ECONIS (ZBW)
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The influence of emotions displayed and personal selling on customer behaviour intention
Wang, Edward Shih-tse
;
Tsai, Bi-kun
;
Chen, Tzy-ling
; …
- In:
The service industries journal
32
(
2012
)
3/4
,
pp. 353-366
Persistent link: https://www.econbiz.de/10009510683
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2
Displayed emotions to patronage intention : consumer response to contact personnel performance
Wang, Edward Shih-tse
- In:
The service industries journal
29
(
2009
)
3/4
,
pp. 317-329
Persistent link: https://www.econbiz.de/10003870604
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