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~isPartOf:"The service industries journal"
~subject:"Balanced scorecard"
~subject:"Firm performance"
~subject:"Innovation"
~subject:"Vergleich"
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Balanced scorecard
Firm performance
Innovation
Vergleich
Taiwan
102
Dienstleistungsqualität
25
Service quality
25
Beziehungsmarketing
17
Relationship marketing
17
Customer satisfaction
15
Hotel industry
15
Hotellerie
15
Kundenzufriedenheit
15
Bank
12
Data envelopment analysis
12
Data-Envelopment-Analyse
12
Consumer behaviour
10
Konsumentenverhalten
10
Performance measurement
10
Performance-Messung
10
Financial services
8
Finanzdienstleistung
8
Profitability
8
Rentabilität
8
AHP approach
6
AHP-Verfahren
6
E-commerce
6
Electronic Commerce
6
Fuzzy sets
6
Fuzzy-Set-Theorie
6
Reisevermittler
6
Travel agency
6
Unternehmenserfolg
6
Balanced Scorecard
5
Salespeople
5
Tourism industry
5
Tourismuswirtschaft
5
Verkaufspersonal
5
Beschwerdemanagement
4
Competitive advantage
4
Complaint management
4
Customer value
4
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12
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1
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1
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English
12
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Chang, Hsin Hsin
1
Chang, Hung-fan
1
Chen, Hsiang Ling
1
Chen, Tser-yieth
1
Hsu, Chun-hui
1
Huang, Leo
1
Liang, Chiung-Ju
1
Lin, Chin-tsai
1
Liu, Hsiang-Hsi
1
Lu, Chin-shan
1
Luo, Chih-ming Arthur
1
Pai, Lin-Yen
1
Shang, Kuo Chung
1
Su, Chi-hung
1
Tsai, Pei-hsuan
1
Tsaur, Sheng-hshiung
1
Tu, Chiayu
1
Wang, Chih-hung
1
Wang, Wen-Hung
1
Wu, Cheng-ru
1
Yang, Ching-Chow
1
Yang, Ching-chiao
1
Yang, Suechin
1
Yang, Szu-chi
1
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Published in...
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The service industries journal
Technological forecasting & social change : an international journal
20
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
17
The international journal of human resource management
13
International journal of technology management : IJTM
12
International journal of hospitality management
11
Management decision : MD
11
Review of Pacific Basin financial markets and policies
10
The journal of business & industrial marketing
10
Industrial marketing management : the international journal for industrial and high-tech firms
9
Emerging markets finance & trade : a journal of the Society for the Study of Emerging Markets
7
International journal of management & enterprise development : IJMED
7
Journal of business ethics : JOBE
7
Technovation : the international journal of technological innovation, entrepreneurship and technology management
7
Applied economics
6
Asia Pacific business review
6
Asia Pacific journal of management : APJM ; a publication of the Faculty of Business Administration, National University of Singapore
6
Innovation: organization & management : IOM
6
Journal of business research : JBR
6
Journal of world business : JWB
6
Technology analysis & strategic management
6
The international journal of business and finance research : IJBFR
6
Applied financial economics
5
International journal of economics and finance
5
International journal of manpower
5
International review of economics & finance : IREF
5
Journal of management & organization : JMO
5
Management research review
5
Review of quantitative finance and accounting
5
SpringerLink / Bücher
5
Applied economics letters
4
Asia Pacific journal of marketing and logistics
4
Chinese management studies : CMS
4
International journal of contemporary hospitality management
4
International journal of production economics
4
International journal of quality & reliability management
4
Investment management and financial innovations
4
Journal of Asia Pacific business
4
Journal of global information management : an official publication of the Information Resources Management Association
4
Journal of hospitality marketing & management
4
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ECONIS (ZBW)
12
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12
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date (oldest first)
1
Entrepreneurial orientation and firm performance in non-profit service organization : contingent effect of market orientation
Chen, Hsiang Ling
;
Hsu, Chun-hui
- In:
The service industries journal
33
(
2013
)
5
,
pp. 445-466
Persistent link: https://www.econbiz.de/10009757835
Saved in:
2
"Balanced scorecard" as an operation-level strategic planning tool for service innovation
Luo, Chih-ming Arthur
;
Chang, Hung-fan
;
Su, Chi-hung
- In:
The service industries journal
32
(
2012
)
12
,
pp. 1937-1956
Persistent link: https://www.econbiz.de/10009582155
Saved in:
3
Financial service sector performance measurement model : AHP sensitivity analysis and balanced scorecard approach
Wu, Cheng-ru
;
Lin, Chin-tsai
;
Tsai, Pei-hsuan
- In:
The service industries journal
31
(
2011
)
5/6
,
pp. 695-711
Persistent link: https://www.econbiz.de/10009127048
Saved in:
4
Personal ties, reciprocity, competitive intensity, and performance of the strategic alliances in Taiwan's travel industry
Tsaur, Sheng-hshiung
;
Wang, Chih-hung
- In:
The service industries journal
31
(
2011
)
5/6
,
pp. 911-928
Persistent link: https://www.econbiz.de/10009127869
Saved in:
5
Logistics service capabilities and firm performance of international distribution center operators
Lu, Chin-shan
;
Yang, Ching-chiao
- In:
The service industries journal
30
(
2010
)
1/2
,
pp. 281-298
Persistent link: https://www.econbiz.de/10003964431
Saved in:
6
An empirical study of evaluating supply chain management integration using the balanced scorecard in Taiwan
Chang, Hsin Hsin
- In:
The service industries journal
29
(
2009
)
1/2
,
pp. 185-202
Persistent link: https://www.econbiz.de/10003849584
Saved in:
7
Integration and organisational learning capabilities in third-party logistics providers
Shang, Kuo Chung
- In:
The service industries journal
29
(
2009
)
3/4
,
pp. 331-343
Persistent link: https://www.econbiz.de/10003870607
Saved in:
8
Exploring the solution : the contextual effect on consumer dissatisfaction and innovativeness in financial service companies
Yang, Szu-chi
;
Tu, Chiayu
;
Yang, Suechin
- In:
The service industries journal
29
(
2009
)
3/4
,
pp. 557-568
Persistent link: https://www.econbiz.de/10003870682
Saved in:
9
Strategic orientation and performance measurement model in Taiwan's travel agencies
Huang, Leo
- In:
The service industries journal
28
(
2008
)
9/10
,
pp. 1355-1381
Persistent link: https://www.econbiz.de/10003802431
Saved in:
10
How managers in the financial services industry ensure financial performance
Liang, Chiung-Ju
;
Wang, Wen-Hung
- In:
The service industries journal
28
(
2008
)
1/2
,
pp. 193-210
Persistent link: https://www.econbiz.de/10003733135
Saved in:
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