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~isPartOf:"The service industries journal"
~subject:"Balanced scorecard"
~subject:"Innovation"
~subject:"Vergleich"
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Balanced scorecard
Innovation
Vergleich
Taiwan
102
Dienstleistungsqualität
25
Service quality
25
Beziehungsmarketing
17
Relationship marketing
17
Customer satisfaction
15
Hotel industry
15
Hotellerie
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Kundenzufriedenheit
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Bank
12
Data envelopment analysis
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Data-Envelopment-Analyse
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Consumer behaviour
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Performance measurement
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Performance-Messung
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AHP approach
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AHP-Verfahren
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E-commerce
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Electronic Commerce
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Firm performance
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Fuzzy sets
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Fuzzy-Set-Theorie
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Reisevermittler
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Travel agency
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Unternehmenserfolg
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Balanced Scorecard
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Salespeople
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Tourism industry
5
Tourismuswirtschaft
5
Verkaufspersonal
5
Beschwerdemanagement
4
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4
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Chang, Hsin Hsin
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Chang, Hung-fan
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Huang, Leo
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Liang, Chiung-Ju
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Lin, Chin-tsai
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Luo, Chih-ming Arthur
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Su, Chi-hung
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Tsai, Pei-hsuan
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Tu, Chiayu
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Wang, Wen-Hung
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Wu, Cheng-ru
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Yang, Ching-Chow
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Yang, Szu-chi
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The service industries journal
Technological forecasting & social change : an international journal
20
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
International journal of technology management : IJTM
9
Industrial marketing management : the international journal for industrial and high-tech firms
7
Journal of business ethics : JOBE
7
Technovation : the international journal of technological innovation, entrepreneurship and technology management
6
Innovation: organization & management : IOM
5
International journal of hospitality management
5
Review of Pacific Basin financial markets and policies
5
SpringerLink / Bücher
5
Technology analysis & strategic management
5
The journal of business & industrial marketing
5
Journal of global information management : an official publication of the Information Resources Management Association
4
Journal of hospitality marketing & management
4
Management decision : MD
4
Management research review
4
Research policy : policy, management and economic studies of science, technology and innovation
4
The international journal of human resource management
4
Asia Pacific journal of marketing and logistics
3
Asian economic journal : journal of the East Asian Economic Association
3
International business and economics research journal
3
International journal of quality & reliability management
3
International journal of services technology and management
3
International journal of technology, policy and management : IJTPM
3
Journal of Asia Pacific business
3
Knowledge management research & practice : KMRP
3
Maritime policy and management : MPM
3
Review of quantitative finance and accounting
3
Seoul journal of economics
3
Service business
3
Taiwan's development experience : lessons on roles of government and market ; [papers presented at a conference held at Cornell Univ., Ithaca, New York on May 3 and 4, 1996]
3
Technology in society : an international journal
3
Asia Pacific business review
2
Asia Pacific journal of management
2
Asia Pacific journal of management : APJM ; a publication of the Faculty of Business Administration, National University of Singapore
2
Asian Pacific economic literature
2
CASE paper
2
Chinese management studies : CMS
2
Discussion paper / the Institute of Economics, Academia Sinica
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ECONIS (ZBW)
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1
"Balanced scorecard" as an operation-level strategic planning tool for service innovation
Luo, Chih-ming Arthur
;
Chang, Hung-fan
;
Su, Chi-hung
- In:
The service industries journal
32
(
2012
)
12
,
pp. 1937-1956
Persistent link: https://www.econbiz.de/10009582155
Saved in:
2
Financial service sector performance measurement model : AHP sensitivity analysis and balanced scorecard approach
Wu, Cheng-ru
;
Lin, Chin-tsai
;
Tsai, Pei-hsuan
- In:
The service industries journal
31
(
2011
)
5/6
,
pp. 695-711
Persistent link: https://www.econbiz.de/10009127048
Saved in:
3
Exploring the solution : the contextual effect on consumer dissatisfaction and innovativeness in financial service companies
Yang, Szu-chi
;
Tu, Chiayu
;
Yang, Suechin
- In:
The service industries journal
29
(
2009
)
3/4
,
pp. 557-568
Persistent link: https://www.econbiz.de/10003870682
Saved in:
4
An empirical study of evaluating supply chain management integration using the balanced scorecard in Taiwan
Chang, Hsin Hsin
- In:
The service industries journal
29
(
2009
)
1/2
,
pp. 185-202
Persistent link: https://www.econbiz.de/10003849584
Saved in:
5
Strategic orientation and performance measurement model in Taiwan's travel agencies
Huang, Leo
- In:
The service industries journal
28
(
2008
)
9/10
,
pp. 1355-1381
Persistent link: https://www.econbiz.de/10003802431
Saved in:
6
How managers in the financial services industry ensure financial performance
Liang, Chiung-Ju
;
Wang, Wen-Hung
- In:
The service industries journal
28
(
2008
)
1/2
,
pp. 193-210
Persistent link: https://www.econbiz.de/10003733135
Saved in:
7
A systems approach to service development in a concurrent engineering environment
Yang, Ching-Chow
- In:
The service industries journal
27
(
2007
)
5/6
,
pp. 635-652
Persistent link: https://www.econbiz.de/10003622830
Saved in:
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