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~isPartOf:"The service industries journal"
~subject:"Brand image"
~subject:"Dienstleistungsqualität"
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Search: subject_exact:"Customer relationship management"
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Brand image
Dienstleistungsqualität
Beziehungsmarketing
187
Relationship marketing
187
Service quality
76
Consumer behaviour
64
Konsumentenverhalten
64
Customer satisfaction
63
Kundenzufriedenheit
63
Customer integration
19
Kundenintegration
19
Taiwan
17
Confidence
16
Customer service
16
Kundenservice
16
Vertrauen
16
Beschwerdemanagement
15
Complaint management
15
Betriebliche Wertschöpfung
14
Value creation
14
customer loyalty
14
Customer value
13
Kundenwert
13
Lieferantenmanagement
13
Supplier relationship management
13
customer satisfaction
13
Bank
12
E-commerce
12
Electronic Commerce
12
Dienstleistungssektor
11
Internet marketing
11
Online-Marketing
11
Service industry
11
Arbeitsverhalten
10
Brand management
10
Markenführung
10
Social Web
10
Social web
10
Work behaviour
10
Emotion
9
Online retailing
9
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41
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2
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Article
81
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82
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82
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English
82
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Chao, Pei
2
Gil Saura, Irene
2
Tung, Wei
2
Wu, Cedric Hsi-jui
2
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1
Alves, Helena
1
Amario, Enrique Martín
1
Amin, Muslim
1
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1
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1
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1
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1
Balaji, M. S.
1
Balboni, Bernardo
1
Barrera, Ramón Barrera
1
Barroso Castro, Carmen
1
Barrows, Clayton W.
1
Baydogan Turkay, Pinar
1
Beatson, Amanda
1
Belanche, Daniel
1
Bellou, Victoria
1
Berenguer Contrí, Gloria
1
Bergel, Maxi
1
Berthiaume, Bilitis
1
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1
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1
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1
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1
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1
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1
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Casado-Díaz, Ana B.
1
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1
Castillo, Daniela
1
Cetin, Gurel
1
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Published in...
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The service industries journal
Journal of retailing and consumer services
239
Journal of business research : JBR
203
International journal of hospitality management
142
The journal of services marketing
99
The journal of product & brand management
79
The journal of brand management : an international journal
71
Journal of hospitality marketing & management
65
Journal of travel and tourism marketing
62
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
59
International journal of contemporary hospitality management
58
Services marketing quarterly
55
Cogent business & management
53
Asia Pacific journal of marketing and logistics
50
Journal of service research : JSR
48
Industrial marketing management : the international journal for industrial and high-tech firms
46
Service business
46
Tourism management : research, policies, practice
45
Journal of service management
44
Journal of strategic marketing
44
Psychology & marketing
41
Marketing intelligence & planning
39
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
37
European journal of marketing : EJM
33
Journal of the Academy of Marketing Science
33
Journal of service research
32
The TQM journal : the international review of organizational improvement
32
The international journal of bank marketing : IJBM
31
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
27
International journal of electronic marketing and retailing : IJEMR
25
Journal of air transport management
25
Total quality management & business excellence
25
International journal of quality and service sciences
24
International journal of electronic customer relationship management : IJECRM
22
Journal of marketing
22
Journal of marketing management : MM
22
Managing service quality : MSQ ; an international journal
22
European journal of marketing
21
International journal of internet marketing and advertising : IJIMA
21
International journal of services and operations management
21
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ECONIS (ZBW)
82
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1
Conflict-solving as a mediator between customer incivility and service performance
Auh, Seigyoung
;
Mengüç, Bülent
;
Thompson, Frauke Mattison
- In:
The service industries journal
44
(
2024
)
5/6
,
pp. 342-377
Persistent link: https://www.econbiz.de/10014551100
Saved in:
2
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
3
How do consumer-to-consumer interactions affect bystanders on corporate social media (CSM)? : (in)civility in advocates' responses and complainant-bystander psychological distance
Huang, Ran
;
Ha, Sejin
- In:
The service industries journal
44
(
2024
)
11/12
,
pp. 789-812
Persistent link: https://www.econbiz.de/10015050128
Saved in:
4
Determinants of customer loyalty in online group-buying : the self-regulation mechanism
Chang, Chun-Ming
- In:
The service industries journal
43
(
2023
)
5/6
,
pp. 400-421
Persistent link: https://www.econbiz.de/10014321595
Saved in:
5
How does customer engagement value occur in restaurants? : a stimulus-organism-response(S-O-R) perspective
Kabadayi, Ebru Tumer
;
Aksoy, Nilsah Cavdar
;
Baydogan …
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 497-524
Persistent link: https://www.econbiz.de/10014321607
Saved in:
6
Can brand anthropomorphism trigger emotional brand attachment?
Ma, Jianfeng
;
Tu, Hongwei
;
Zhou, Xing
;
Niu, Wanjie
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 555-578
Persistent link: https://www.econbiz.de/10014321609
Saved in:
7
Using social exchange perspective to explain customer voluntary performance behavior
Dai, You-De
;
Liu, Ying-Chan
;
Zhuang, Wen-Long
;
Wang, …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 764-784
Persistent link: https://www.econbiz.de/10014321623
Saved in:
8
Rude customers and service performance : roles of motivation and personality
Yoon, David J.
- In:
The service industries journal
42
(
2022
)
1/2
,
pp. 81-106
Persistent link: https://www.econbiz.de/10013167406
Saved in:
9
The intellectual structure of customer experience research in service scholarship : a bibliometric analysis
Arici, Hasan Evrim
;
Köseoglu, Mehmet Ali
;
Sökmen, Alptekin
- In:
The service industries journal
42
(
2022
)
7/8
,
pp. 514-550
Persistent link: https://www.econbiz.de/10013362133
Saved in:
10
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
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