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~isPartOf:"The service industries journal"
~subject:"Complaint management"
~subject:"Innovation"
~subject:"Profitability"
~subject:"Vergleich"
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Search: subject_exact:"Nationalchina"
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Complaint management
Innovation
Profitability
Vergleich
Taiwan
102
Dienstleistungsqualität
25
Service quality
25
Beziehungsmarketing
17
Relationship marketing
17
Customer satisfaction
15
Hotel industry
15
Hotellerie
15
Kundenzufriedenheit
15
Bank
12
Data envelopment analysis
12
Data-Envelopment-Analyse
12
Consumer behaviour
10
Konsumentenverhalten
10
Performance measurement
10
Performance-Messung
10
Financial services
8
Finanzdienstleistung
8
Rentabilität
8
AHP approach
6
AHP-Verfahren
6
E-commerce
6
Electronic Commerce
6
Firm performance
6
Fuzzy sets
6
Fuzzy-Set-Theorie
6
Reisevermittler
6
Travel agency
6
Unternehmenserfolg
6
Balanced Scorecard
5
Balanced scorecard
5
Salespeople
5
Tourism industry
5
Tourismuswirtschaft
5
Verkaufspersonal
5
Beschwerdemanagement
4
Competitive advantage
4
Customer value
4
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English
15
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Chiu, Yung-ho
2
Huang, Chin Wei
2
Lin, Wen-bao
2
Chang, Hung-fan
1
Chang, Jui-huang
1
Chen, Angel
1
Chen, Chien-jen
1
Chen, Chien-nan
1
Chiang, Chia-yu
1
Chu, Hsuan-lien
1
Chu, Wenyi
1
Hsieh, Ling-feng
1
Hsu, Chin-tien
1
Hsu, Meng-hui
1
Hu, Hsiu-hua
1
Huang, Yi-chen
1
Hung, Sheng-chieh
1
Lee, Chia-chi
1
Lee, Wen-ruey
1
Lin, Chen-hsien
1
Lin, Tyrone T.
1
Luo, Chih-ming Arthur
1
Shyu, Jonchi
1
Su, Chi-hung
1
Su, Ching-shu
1
Tsai, Chen-tsang Simon
1
Tu, Chiayu
1
Wang, Chuang-hung
1
Wang, Li-hsin
1
Yang, Chih-ching
1
Yang, Ching-Chow
1
Yang, Suechin
1
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The service industries journal
Technological forecasting & social change : an international journal
20
International journal of technology management : IJTM
9
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
9
Industrial marketing management : the international journal for industrial and high-tech firms
7
Journal of business ethics : JOBE
7
Review of Pacific Basin financial markets and policies
6
Technovation : the international journal of technological innovation, entrepreneurship and technology management
6
The journal of business & industrial marketing
6
Innovation: organization & management : IOM
5
Omega : the international journal of management science
5
SpringerLink / Bücher
5
Technology analysis & strategic management
5
International journal of hospitality management
4
Journal of global information management : an official publication of the Information Resources Management Association
4
Journal of hospitality marketing & management
4
Management decision : MD
4
Management research review
4
Research policy : policy, management and economic studies of science, technology and innovation
4
The international journal of human resource management
4
Applied economics
3
Asian economic journal : journal of the East Asian Economic Association
3
International business and economics research journal
3
International journal of services and standards
3
International journal of services technology and management
3
Journal of Asia Pacific business
3
Journal of productivity analysis
3
Knowledge management research & practice : KMRP
3
Maritime policy and management : MPM
3
Seoul journal of economics
3
Service business
3
Small business economics : an entrepreneurship journal
3
Taiwan's development experience : lessons on roles of government and market ; [papers presented at a conference held at Cornell Univ., Ithaca, New York on May 3 and 4, 1996]
3
Technology in society : an international journal
3
The international journal of business and finance research : IJBFR
3
The journal of services marketing
3
Zi you zhong guo zhi gong ye
3
Asia Pacific business review
2
Asia Pacific journal of management
2
Asia Pacific journal of management : APJM ; a publication of the Faculty of Business Administration, National University of Singapore
2
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ECONIS (ZBW)
15
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1
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15
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1
The effects of strategic hospital alliances on hospital efficiency
Chu, Hsuan-lien
;
Chiang, Chia-yu
- In:
The service industries journal
33
(
2013
)
6
,
pp. 624-635
Persistent link: https://www.econbiz.de/10009758748
Saved in:
2
Assessment of technology gaps of tourist hotels in productive and service processes
Lin, Chen-hsien
;
Chiu, Yung-ho
;
Huang, Chin Wei
- In:
The service industries journal
32
(
2012
)
14
,
pp. 2329-2342
Persistent link: https://www.econbiz.de/10009620160
Saved in:
3
Service, investment, and risk management performance in commerical banks
Yang, Chih-ching
- In:
The service industries journal
32
(
2012
)
12
,
pp. 2005-2025
Persistent link: https://www.econbiz.de/10009582142
Saved in:
4
The true managerial efficiency of international tourist hotels in Taiwan : three-stage data envelopment analysis
Shyu, Jonchi
;
Hung, Sheng-chieh
- In:
The service industries journal
32
(
2012
)
12
,
pp. 1991-2004
Persistent link: https://www.econbiz.de/10009582144
Saved in:
5
"Balanced scorecard" as an operation-level strategic planning tool for service innovation
Luo, Chih-ming Arthur
;
Chang, Hung-fan
;
Su, Chi-hung
- In:
The service industries journal
32
(
2012
)
12
,
pp. 1937-1956
Persistent link: https://www.econbiz.de/10009582155
Saved in:
6
Mediating and moderating processes in the relation between problem customer perceptions and work-family conflict
Hu, Hsiu-hua
;
Hsu, Chin-tien
;
Lee, Wen-ruey
;
Chang, …
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1365-1380
Persistent link: https://www.econbiz.de/10009154339
Saved in:
7
Evaluating the optimal occupancy rate, operational efficiency, and profitability efficiency of Taiwan's international tourist hotels
Chiu, Yung-ho
;
Huang, Chin Wei
- In:
The service industries journal
31
(
2011
)
13/14
,
pp. 2145-2162
Persistent link: https://www.econbiz.de/10009299052
Saved in:
8
Service recovery expectation model : from the perspectives of consumers
Lin, Wen-bao
- In:
The service industries journal
30
(
2010
)
5/6
,
pp. 873-889
Persistent link: https://www.econbiz.de/10003993297
Saved in:
9
Relevant factors that affect service recovery performance
Lin, Wen-bao
- In:
The service industries journal
30
(
2010
)
5/6
,
pp. 891-910
Persistent link: https://www.econbiz.de/10003993299
Saved in:
10
The determinant of customer profitability on the financial institution
Lee, Chia-chi
;
Lin, Tyrone T.
;
Chen, Chien-jen
- In:
The service industries journal
30
(
2010
)
13/14
,
pp. 2311-2328
Persistent link: https://www.econbiz.de/10008809586
Saved in:
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