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~isPartOf:"The service industries journal"
~subject:"Customer satisfaction"
~subject:"Mehrgleisiger Vertrieb"
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Mehrgleisiger Vertrieb
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The service industries journal
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Service encounter in multi-channel dirstibution context : virtual and face-to-face interactions and consumer satisfaction
Seck, Anne Marianne
;
Philippe, Jean
- In:
The service industries journal
33
(
2013
)
6
,
pp. 565-579
Persistent link: https://www.econbiz.de/10009758782
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