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~isPartOf:"The service industries journal"
~subject:"Customer satisfaction"
~subject:"Preiswettbewerb"
~subject:"Supplier relationship management"
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Customer satisfaction
Preiswettbewerb
Supplier relationship management
Switching behaviour
8
Wechselverhalten
8
Consumer behaviour
4
Konsumentenverhalten
4
Beziehungsmarketing
3
Dienstleistungsqualität
3
Kundenzufriedenheit
3
Relationship marketing
3
Service quality
3
Automobile insurance
1
Bank
1
Beschwerdemanagement
1
Brand loyalty
1
Complaint management
1
Confidence
1
Consumer attitudes
1
Corporate reputation
1
Cross-cultural management
1
Dienstleistungssektor
1
E-commerce
1
Einzelhandel
1
Electronic Banking
1
Electronic Commerce
1
Electronic banking
1
Firmenimage
1
Insurance
1
Interkulturelles Management
1
Kfz-Versicherung
1
Ladengestaltung
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Markentreue
1
Personal banking
1
Privatkundengeschäft
1
Retail trade
1
Service industry
1
Spain
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Spanien
1
Store design
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Structural equation model
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Strukturgleichungsmodell
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Antón, Carmen
1
Camarero, Carmen
1
Carrero, Mirtha
1
Chen, Mei-fang
1
Cheng, I-shin
1
Chih, Wen-hai
1
Hsu, Li-chun
1
Wang, Kai-yu
1
Wang, Ling-huei
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The service industries journal
Journal of business research : JBR
6
Managing service quality : MSQ ; an international journal
4
The journal of business & industrial marketing
4
Information economics and policy : IEP
3
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
3
Journal of service management
3
Quantitative marketing and economics : QME
3
Asia Pacific journal of marketing and logistics
2
European journal of marketing : EJM
2
Gabler Edition Wissenschaft
2
Gabler Edition Wissenschaft / Business-to-Business-Marketing
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
International journal of business information systems : IJBIS
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Inventi impact: retailing & consumer services
2
Journal of economics
2
Journal of organizational computing and electronic commerce
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of retailing
2
Journal of retailing and consumer services
2
Journal of service theory and practice : JSTP
2
Marketing intelligence & planning
2
Relationship Marketing : Standortbestimmung und Perspektiven ; mit 13 Tabellen
2
Services marketing quarterly
2
The energy journal
2
The journal of applied business research
2
The journal of industrial economics
2
The journal of services marketing
2
Advances in economic analysis & policy
1
Asia Pacific business review
1
Auditing : a journal of practice & theory
1
Bangladesh journal of political economy
1
Business and Economic Research : BER
1
CESifo working papers
1
CSIO working papers
1
Cahiers de recherche / HEC Montréal, Institut d'Economie Appliquée
1
Capital markets and finance in the enlarged Europe : the Postgraduate Research Programme working paper series
1
CentER Discussion Paper Series
1
Cogent business & management
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From disconfirmation to switching : an empirical investigation of switching intentions after service failure and recovery
Chih, Wen-hai
;
Wang, Kai-yu
;
Hsu, Li-chun
;
Cheng, I-shin
- In:
The service industries journal
32
(
2012
)
8
,
pp. 1305-1321
Persistent link: https://www.econbiz.de/10009553148
Saved in:
2
Relationship exit in different legal environments : a cross-cultural analysis
Camarero, Carmen
;
Antón, Carmen
;
Carrero, Mirtha
- In:
The service industries journal
30
(
2010
)
9/10
,
pp. 1457-1478
Persistent link: https://www.econbiz.de/10008661626
Saved in:
3
The moderating role of switching barriers on customer loyalty in the life insurance industry
Chen, Mei-fang
;
Wang, Ling-huei
- In:
The service industries journal
29
(
2009
)
7/8
,
pp. 1105-1123
Persistent link: https://www.econbiz.de/10003990493
Saved in:
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