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~isPartOf:"The service industries journal"
~subject:"Customer satisfaction"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Konferenzschrift"
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Customer satisfaction
Kundenzufriedenheit
171
Dienstleistungsqualität
100
Service quality
100
Beziehungsmarketing
62
Relationship marketing
62
Consumer behaviour
49
Konsumentenverhalten
49
customer satisfaction
20
Dienstleistungssektor
15
Service industry
15
Taiwan
15
Beschwerdemanagement
14
Complaint management
14
Customer service
14
Kundenservice
14
service quality
14
customer loyalty
13
Dienstleistung
11
Emotion
11
Holiday behaviour
11
Services
11
Urlaubsverhalten
11
Quality management
10
Qualitätsmanagement
10
Customer integration
9
Kundenintegration
9
Measurement
9
Messung
9
Performance measurement
9
Performance-Messung
9
Structural equation model
9
Strukturgleichungsmodell
9
Tourism
9
Tourismus
9
E-commerce
8
Electronic Commerce
8
Online retailing
8
Online-Handel
8
Tourism industry
8
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Article
169
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2
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Aufsatz in Zeitschrift
Konferenzschrift
Article in journal
171
Collection of articles of several authors
2
Sammelwerk
2
Conference proceedings
1
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English
171
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All
Alves, Helena
3
Yi, Youjae
3
Alrawadieh, Zaid
2
Cetin, Gurel
2
Chen, Li-Fei
2
Chih, Wen-hai
2
Dabholkar, Pratibha A.
2
Ha, Hong Youl
2
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2
Hsu, Maxwell K.
2
Kandampully, Jay
2
Keramati, Abbas
2
Kim, Wansoo
2
Malhotra, Neeru
2
Ok, Chihyung
2
Park, Jungkun
2
Park, Sang-June
2
Pinto, Mary Beth
2
Raposo, Mário
2
Rayburn, Steven W.
2
Rha, June-young
2
Ruiz Mafe, Carla
2
Sanz Blas, Silvia
2
Su, Chao-Ton
2
Vázquez Casielles, Rodolfo
2
Wang, Edward Shih-tse
2
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2
Wang, Mei-ling
2
Wang, Stephen W.
2
Addo, Prince Clement
1
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1
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1
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1
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1
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1
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1
Alrawadieh, Ziad
1
Alsalameen, Motasem
1
Amin, Muslim
1
Amirtha, Raman
1
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Published in...
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The service industries journal
Journal of retailing and consumer services
421
International journal of hospitality management
355
Journal of business research : JBR
291
The journal of services marketing
191
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
167
Journal of travel and tourism marketing
162
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Cogent business & management
100
Services marketing quarterly
99
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
94
Journal of service research : JSR
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
85
Service business
85
The TQM journal : the international review of organizational improvement
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
Tourism management perspectives : TMP
81
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Journal of service management
70
Industrial marketing management : the international journal for industrial and high-tech firms
69
The international journal of bank marketing : IJBM
66
International journal of quality and service sciences
64
Total quality management & business excellence
64
International journal of services and operations management
63
Journal of strategic marketing
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
57
Managing service quality : MSQ ; an international journal
57
International journal of services, economics and management
52
Journal of retailing
52
Journal of marketing
51
International journal of business information systems : IJBIS
49
International journal of electronic customer relationship management : IJECRM
49
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ECONIS (ZBW)
171
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91
Service encounter in multi-channel dirstibution context : virtual and face-to-face interactions and consumer satisfaction
Seck, Anne Marianne
;
Philippe, Jean
- In:
The service industries journal
33
(
2013
)
6
,
pp. 565-579
Persistent link: https://www.econbiz.de/10009758782
Saved in:
92
Effects of web site characteristics on customer loyalty in B2B e-commerce : evidence from Taiwan
Hsu, Li-chun
;
Wang, Kai-yu
;
Chih, Wen-hai
- In:
The service industries journal
33
(
2013
)
11
,
pp. 1026-1050
Persistent link: https://www.econbiz.de/10010126458
Saved in:
93
Leakage, entrepreneurship, and satisfaction in hospitality
Galdon, Jose Luis
;
Garrigos, Fernando
;
Gil-Pechuan, Ignacio
- In:
The service industries journal
33
(
2013
)
7/8
,
pp. 759-773
Persistent link: https://www.econbiz.de/10009759744
Saved in:
94
Chinese customers' loyalty to international consulting firms
Li, Qianqian
;
Zheng, Qinqin
- In:
The service industries journal
33
(
2013
)
15/16
,
pp. 1495-1513
Persistent link: https://www.econbiz.de/10010229420
Saved in:
95
Measuring and managing service performance of luxury stores : development of a balanced scorecard
Ehbauer, Marcella
;
Gresel, Ronja
- In:
The service industries journal
33
(
2013
)
3/4
,
pp. 337-351
Persistent link: https://www.econbiz.de/10009732921
Saved in:
96
Service worker appearance and the retail service encounter : the influence of gender and age
Foster, Carley
;
Resnick, Sheilagh
- In:
The service industries journal
33
(
2013
)
2
,
pp. 236-247
Persistent link: https://www.econbiz.de/10009702909
Saved in:
97
Perceived quality versus quality of processes : a meta concept of service quality measurement
Urban, Wieslaw
- In:
The service industries journal
33
(
2013
)
2
,
pp. 200-217
Persistent link: https://www.econbiz.de/10009702912
Saved in:
98
Consumer participation in using online recommendation agents : effects on satisfaction, trust, and purchase intentions
Dabholkar, Pratibha A.
;
Sheng, Xiaojing
- In:
The service industries journal
32
(
2012
)
9
,
pp. 1433-1449
Persistent link: https://www.econbiz.de/10009579524
Saved in:
99
Service failure and recovery in using technology-based self-service : effects on user attributions and satisfaction
Dabholkar, Pratibha A.
;
Spaid, Brian I.
- In:
The service industries journal
32
(
2012
)
9
,
pp. 1415-1432
Persistent link: https://www.econbiz.de/10009579525
Saved in:
100
A combinative model of behavioural and technical factors affecting "Mobile"-payment services adoption : an empirical study
Keramati, Abbas
;
Taeb, Rose
;
Larijani, Arad Mousavi
; …
- In:
The service industries journal
32
(
2012
)
9
,
pp. 1489-1504
Persistent link: https://www.econbiz.de/10009580108
Saved in:
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