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~isPartOf:"The service industries journal"
~subject:"Innovation"
~subject:"Konsumentenverhalten"
~subject:"Vergleich"
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Innovation
Konsumentenverhalten
Vergleich
Taiwan
102
Dienstleistungsqualität
25
Service quality
25
Beziehungsmarketing
17
Relationship marketing
17
Customer satisfaction
15
Hotel industry
15
Hotellerie
15
Kundenzufriedenheit
15
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12
Data envelopment analysis
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Data-Envelopment-Analyse
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8
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E-commerce
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Electronic Commerce
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Fuzzy sets
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Reisevermittler
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Balanced Scorecard
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Balanced scorecard
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Salespeople
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Tourism industry
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Tourismuswirtschaft
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Beschwerdemanagement
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12
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Chang, Hung-fan
1
Chang, Kuochung
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Chen, Mei-fang
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Chen, Yen-chun
1
Chih, Wen-hai
1
Ding, Cherng G.
1
Hsu, Li-chun
1
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1
Liao, Shuling
1
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1
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1
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1
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1
Shih, Tsui-yii
1
Su, Chi-hung
1
Tsaur, Sheng-hshiung
1
Tu, Chiayu
1
Wang, Chih-hung
1
Wang, Kai-yu
1
Wong, Jehn-yih
1
Wu, Li-wei
1
Yang, Ching-Chow
1
Yang, Ching-chow
1
Yang, King-jang
1
Yang, Suechin
1
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Yeh, Tsu-ming
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Published in...
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The service industries journal
Technological forecasting & social change : an international journal
22
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
18
Asia Pacific journal of marketing and logistics
13
International journal of hospitality management
12
Journal of business ethics : JOBE
12
International journal of technology management : IJTM
10
Journal of hospitality marketing & management
10
Journal of retailing and consumer services
10
Journal of travel and tourism marketing
9
Tourism management : research, policies, practice
9
Industrial marketing management : the international journal for industrial and high-tech firms
8
Journal of air transport management
8
Service business
7
Management decision : MD
6
Psychology & marketing
6
Technovation : the international journal of technological innovation, entrepreneurship and technology management
6
Discussion paper / the Institute of Economics, Academia Sinica
5
Global journal of business research : GJBR
5
Innovation: organization & management : IOM
5
International journal of services technology and management
5
Journal of international marketing and marketing research
5
Managing service quality : MSQ ; an international journal
5
Review of Pacific Basin financial markets and policies
5
SpringerLink / Bücher
5
Technology analysis & strategic management
5
The journal of business & industrial marketing
5
Asian economic journal : journal of the East Asian Economic Association
4
International business and economics research journal
4
International journal of business
4
International journal of commerce and management
4
International journal of retail & distribution management
4
International journal of services and operations management
4
Journal of global information management : an official publication of the Information Resources Management Association
4
Journal of global marketing
4
Management research review
4
Research policy : policy, management and economic studies of science, technology and innovation
4
Sport management review
4
The international journal of human resource management
4
Tourism analysis : an interdisciplinary tourism & hospitality journal
4
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ECONIS (ZBW)
12
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Date (oldest first)
1
Effects of web site characteristics on customer loyalty in B2B e-commerce : evidence from Taiwan
Hsu, Li-chun
;
Wang, Kai-yu
;
Chih, Wen-hai
- In:
The service industries journal
33
(
2013
)
11
,
pp. 1026-1050
Persistent link: https://www.econbiz.de/10010126458
Saved in:
2
"Balanced scorecard" as an operation-level strategic planning tool for service innovation
Luo, Chih-ming Arthur
;
Chang, Hung-fan
;
Su, Chi-hung
- In:
The service industries journal
32
(
2012
)
12
,
pp. 1937-1956
Persistent link: https://www.econbiz.de/10009582155
Saved in:
3
Integrative effects of firms' price and endorsement strategies on consumers' loyalty intention
Shih, Tsui-yii
- In:
The service industries journal
32
(
2012
)
6
,
pp. 981-1005
Persistent link: https://www.econbiz.de/10009538655
Saved in:
4
The effect of corporate reputations on customer perceptions and cross-buying intentions
Jeng, Shih-ping
- In:
The service industries journal
31
(
2011
)
5/6
,
pp. 851-862
Persistent link: https://www.econbiz.de/10009127002
Saved in:
5
An integrated model of customer loyalty : an empirical examination in retailing practice
Chen, Yen-chun
;
Shen, Yung-cheng
;
Liao, Shuling
- In:
The service industries journal
29
(
2009
)
3/4
,
pp. 267-280
Persistent link: https://www.econbiz.de/10003870587
Saved in:
6
Exploring the solution : the contextual effect on consumer dissatisfaction and innovativeness in financial service companies
Yang, Szu-chi
;
Tu, Chiayu
;
Yang, Suechin
- In:
The service industries journal
29
(
2009
)
3/4
,
pp. 557-568
Persistent link: https://www.econbiz.de/10003870682
Saved in:
7
Should a lower-price service offer a full-satisfaction guarantee?
Wong, Jehn-yih
;
Tsaur, Sheng-hshiung
;
Wang, Chih-hung
- In:
The service industries journal
29
(
2009
)
9/10
,
pp. 1261-1272
Persistent link: https://www.econbiz.de/10003914873
Saved in:
8
The impacts of ethical sales behaviour on customer loyalty in the life insurance industry
Chen, Mei-fang
;
Mau, Liang-hung
- In:
The service industries journal
29
(
2009
)
1/2
,
pp. 59-74
Persistent link: https://www.econbiz.de/10003849569
Saved in:
9
Methods for determining areas for improvement based on the design of customer surveys
Yang, Ching-chow
;
Yang, King-jang
;
Yeh, Tsu-ming
;
Pai, …
- In:
The service industries journal
29
(
2009
)
1/2
,
pp. 143-154
Persistent link: https://www.econbiz.de/10003849578
Saved in:
10
The roles of personality and general ethical judgments in intention to not repay credit card expenses
Ding, Cherng G.
;
Chang, Kuochung
;
Liu, Na-ting
- In:
The service industries journal
29
(
2009
)
5/6
,
pp. 813-834
Persistent link: https://www.econbiz.de/10003880612
Saved in:
1
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