//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"The service industries journal"
~subject:"Konsumentenverhalten"
~subject:"United States"
~subject:"Viral marketing"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Consumer complaints"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Konsumentenverhalten
United States
Viral marketing
Beschwerdemanagement
27
Complaint management
27
Dienstleistungsqualität
16
Service quality
16
Beziehungsmarketing
14
Customer satisfaction
14
Kundenzufriedenheit
14
Relationship marketing
14
Customer service
7
Kundenservice
7
Consumer behaviour
5
Taiwan
4
Fuzzy sets
3
Fuzzy-Set-Theorie
3
service failure
3
service recovery
3
Bank
2
Confidence
2
Corporate culture
2
Emotion
2
Gastronomie
2
KMU
2
Quality management
2
Qualitätsmanagement
2
Restaurant industry
2
SME
2
Service failure
2
Social Web
2
Social web
2
Structural equation model
2
Strukturgleichungsmodell
2
USA
2
Unternehmenskultur
2
Vertrauen
2
Virales Marketing
2
justice theory
2
Advertising industry
1
more ...
less ...
Online availability
All
Undetermined
4
Type of publication
All
Article
8
Type of publication (narrower categories)
All
Article in journal
8
Aufsatz in Zeitschrift
8
Language
All
English
8
Author
All
Balaji, M. S.
1
Cai, Ruiying
1
Chen, Hsiangting Shatina
1
Cheng, I-shin
1
Chi, Christina Geng-Qing
1
Chih, Wen-hai
1
Hsu, Li-chun
1
Huang, Bo
1
Jai, Tun-Min
1
Jha, Subhash
1
Li, Xiaofei
1
Ma, Baolong
1
Malhotra, Neeru
1
Matos, Celso Augusto de
1
Mukherjee, Avinandan
1
Philp, Matthew
1
Pinto, Mary Beth
1
Stafford, Marla Royne
1
Veiga, Ricardo Teixeira
1
Vieira, Valter Afonso
1
Wang, Kai-yu
1
Zhou, Chen
1
more ...
less ...
Published in...
All
The service industries journal
Journal of business research : JBR
43
International journal of hospitality management
31
Journal of retailing and consumer services
29
Journal of hospitality marketing & management
27
The journal of services marketing
25
Journal of service research : JSR
19
International journal of contemporary hospitality management
14
European journal of marketing : EJM
13
Psychology & marketing
12
Service business
11
International journal of consumer studies
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Services marketing quarterly
10
Managing service quality : MSQ ; an international journal
9
Journal of marketing
8
Journal of retailing
8
Journal of service management
8
Journal of the Academy of Marketing Science
8
Ilmenauer Schriften zur Betriebswirtschaftslehre
7
Journal of air transport management
6
Journal of marketing management : MM
6
Journal of service research
6
Business horizons
5
International journal of quality and service sciences
5
Journal of service theory and practice : JSTP
5
Marketing letters : a journal of research in marketing
5
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
5
Cogent business & management
4
International journal of services and operations management
4
Journal of consumer behaviour : an international research review
4
Journal of consumer marketing
4
Journal of consumer research : JCR ; an interdisciplinary bimonthly
4
Journal of service theory and practice
4
Journal of strategic marketing
4
Journal of travel and tourism marketing
4
Marketing intelligence & planning
4
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
4
Asia-Pacific journal of business administration
3
Gabler Edition Wissenschaft
3
more ...
less ...
Source
All
ECONIS (ZBW)
8
Showing
1
-
8
of
8
Sort
Relevance
Date (newest first)
Date (oldest first)
1
When AI-based services fail : examining the effect of the self-AI connection on willingness to share negative word-of-mouth after service failures
Huang, Bo
;
Philp, Matthew
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 877-899
Persistent link: https://www.econbiz.de/10012695297
Saved in:
2
Trust fall : data breach perceptions from loyalty and non-loyalty customers
Chen, Hsiangting Shatina
;
Jai, Tun-Min
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 947-963
Persistent link: https://www.econbiz.de/10012695300
Saved in:
3
The impacts of complaint efforts on customer satisfaction and loyalty
Cai, Ruiying
;
Chi, Christina Geng-Qing
- In:
The service industries journal
38
(
2018
)
15/16
,
pp. 1095-1115
Persistent link: https://www.econbiz.de/10011977443
Saved in:
4
Effects of customer loyalty on customer entitlement and voiced complaints
Li, Xiaofei
;
Ma, Baolong
;
Zhou, Chen
- In:
The service industries journal
37
(
2017
)
13/14
,
pp. 858-874
Persistent link: https://www.econbiz.de/10011847982
Saved in:
5
Customer e-complaining behaviours using social media
Balaji, M. S.
;
Jha, Subhash
;
Stafford, Marla Royne
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 633-654
Persistent link: https://www.econbiz.de/10011401814
Saved in:
6
From disconfirmation to switching : an empirical investigation of switching intentions after service failure and recovery
Chih, Wen-hai
;
Wang, Kai-yu
;
Hsu, Li-chun
;
Cheng, I-shin
- In:
The service industries journal
32
(
2012
)
8
,
pp. 1305-1321
Persistent link: https://www.econbiz.de/10009553148
Saved in:
7
Behavioural responses to service encounter involving failure and recovery : the influence of contextual factors
Matos, Celso Augusto de
;
Vieira, Valter Afonso
;
Veiga, …
- In:
The service industries journal
32
(
2012
)
14
,
pp. 2203-2217
Persistent link: https://www.econbiz.de/10009620211
Saved in:
8
Power perceptions and modes of complaining in higher education
Mukherjee, Avinandan
;
Pinto, Mary Beth
;
Malhotra, Neeru
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1615-1633
Persistent link: https://www.econbiz.de/10003928547
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->