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~isPartOf:"The service industries journal"
~subject:"Kundenzufriedenheit"
~subject:"organizational performance"
~type_genre:"Aufsatz in Zeitschrift"
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Kundenzufriedenheit
organizational performance
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Callcenter
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Dienstleistungsqualität
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Service quality
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Arbeitszufriedenheit
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customer satisfaction
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satisfaction at work
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Lasmar, Luis Cesar Chehab
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The service industries journal
Manufacturing & service operations management : M & SOM
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International journal of contemporary hospitality management
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International journal of enterprise information systems : IJEIS ; an official publication of the Information Resources Management Association
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International journal of human resources development and management : IJHRDM
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International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
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International journal of productivity and quality management : IJPQM
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International journal of services and operations management
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Journal of business & economics research
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Journal of business strategy
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Journal of customer behaviour
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Journal of retailing
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Journal of risk and financial management : JRFM
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Journal of service theory and practice : JSTP
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Middle East journal of management : MEJM
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Review of business information systems
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Enabling customer satisfaction in call center teams : the role of transformational leadership in the service-profit chain
Cavazotte, Flavia
;
Moreno, Valter
;
Lasmar, Luis Cesar Chehab
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 380-393
Persistent link: https://www.econbiz.de/10012208562
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