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~isPartOf:"The service industries journal"
~subject:"Messung"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Glossar enthalten"
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Search: subject_exact:"Computergestützte Qualitätssicherung"
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Messung
Quality management
29
Qualitätsmanagement
29
Dienstleistungsqualität
12
Service quality
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Customer satisfaction
10
Kundenzufriedenheit
10
Dienstleistungssektor
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Beziehungsmarketing
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Performance-Messung
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service quality
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customer satisfaction
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Chen, Jih-kuang
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Lee, Yu-cheng
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Park, Sang-June
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Yi, Youjea
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The service industries journal
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
14
International journal of productivity and quality management : IJPQM
12
Total quality management & business excellence
12
International journal of quality & reliability management
8
International journal of process management and benchmarking : IJPMB
4
International journal of services and operations management
4
International journal of services, economics and management
4
Journal of air transport management
4
The TQM journal : the international review of organizational improvement
4
Amfiteatru economic : an economic and business research periodical
2
International entrepreneurship and management journal
2
International journal of contemporary hospitality management
2
International journal of hospitality management
2
International journal of pharmaceutical and healthcare marketing : IJPHM
2
International journal of services technology and management
2
Journal of direct, data and digital marketing practice : the international journal of the Institute of Direct Marketing
2
Kredit und Kapital
2
Manufacturing & service operations management : M & SOM
2
Metamorphosis : a journal of management research
2
Operations management research : OMR ; advancing practice through theory
2
Tourism analysis : an interdisciplinary tourism & hospitality journal
2
Tourism management : research, policies, practice
2
Administrative Sciences : open access journal
1
Advances in accounting : a research annual
1
Annals of public and cooperative economics
1
Benchmarking : an international journal ; BIJ
1
Business and Economic Research : BER
1
Business education & accreditation : BEA
1
Cogent business & management
1
Computational and mathematical organization theory
1
Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
1
Decision sciences : DS
1
Defence and peace economics
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
European research on management and business economics
1
Global business review
1
Health marketing quarterly
1
Information systems management
1
International journal of agile systems and management : IJASM
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Performance-only measures vs. performance-expectation measures of service quality
Park, Sang-June
;
Yi, Youjea
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 741-756
Persistent link: https://www.econbiz.de/10011672380
Saved in:
2
A new service development integrated model
Lee, Yu-cheng
;
Chen, Jih-kuang
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1669-1686
Persistent link: https://www.econbiz.de/10003928655
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