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~isPartOf:"The service industries journal"
~subject:"Standardisierung"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Glossar enthalten"
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Standardisierung
Quality management
29
Qualitätsmanagement
29
Dienstleistungsqualität
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Service quality
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Customer satisfaction
10
Kundenzufriedenheit
10
Dienstleistungssektor
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Service industry
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Spain
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Spanien
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Beziehungsmarketing
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service quality
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customer satisfaction
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Alonso, Mar
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Casadesús, Martí
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Marimon, Frederic
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Prajogo, Daniel I.
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The service industries journal
International journal of quality & reliability management
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
47
The TQM journal : the international review of organizational improvement
46
International journal of productivity and quality management : IJPQM
39
Total quality management & business excellence
36
Amfiteatru economic : an economic and business research periodical
15
Quality management journal : QMJ
14
Journal of industrial engineering and management : JIEM
12
International journal of production economics
11
International journal of services and standards
11
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
8
International journal of production research
8
Corporate social responsibility and environmental management
7
Journal of payments strategy & systems
7
Business strategy and the environment
6
Revue d'économie industrielle
6
International journal of services and operations management
5
Journal of business ethics : JOBE
5
Journal of operations management
5
Normalisation et organisation de l'industrie
5
Benchmarking : an international journal
4
Benchmarking : an international journal ; BIJ
4
Business process management journal
4
IEEE transactions on engineering management : EM
4
International journal of business excellence
4
International journal of quality and service sciences
4
International journal of six sigma and competitive advantage : IJSSCA
4
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
4
The international journal of productivity and performance management
4
Cogent business & management
3
Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
3
European journal of operational research : EJOR
3
European research studies
3
International journal of auditing : IJA
3
International journal of process management and benchmarking : IJPMB
3
Journal of East European management studies : JEEMS
3
Journal of enterprise transformation : a joint publication of the Institute of Industrial Engineers and the International Council on Systems Engineering
3
Journal of open innovation : technology, market, and complexity
3
Knowledge management research & practice : KMRP ; an official journal of the OR Society
3
Management science : journal of the Institute for Operations Research and the Management Sciences
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The future of standardised quality management in tourism : evidence from the Spanish tourist sector
Casadesús, Martí
;
Marimon, Frederic
;
Alonso, Mar
- In:
The service industries journal
30
(
2010
)
13/14
,
pp. 2457-2474
Persistent link: https://www.econbiz.de/10008809577
Saved in:
2
The sustainability of ISO 9001 in a legal service organisation
Prajogo, Daniel I.
- In:
The service industries journal
28
(
2008
)
5/6
,
pp. 603-614
Persistent link: https://www.econbiz.de/10003775761
Saved in:
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