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~isPartOf:"Total quality management & business excellence"
~person:"Chao, Cheng-Min"
~subject:"Customer satisfaction"
~subject:"United Kingdom"
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Does service recovery affect satisfaction and loyalty? : an empirical study of medical device suppliers
Chao, Cheng-Min
;
Cheng, Bor-Wen
- In:
Total quality management & business excellence
30
(
2019
)
12
,
pp. 1350-1366
Persistent link: https://www.econbiz.de/10012199846
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