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~isPartOf:"Total quality management & business excellence"
~person:"Molina Azorín, José Francisco"
~person:"Muhammad Madi Bin Abdullah"
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Beziehungsmarketing
1
Customer satisfaction
1
Dienstleistungsqualität
1
Hotel industry
1
Hotellerie
1
Kundenzufriedenheit
1
Product quality
1
Produktqualität
1
Quality management
1
Qualitätsmanagement
1
Relationship marketing
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Service quality
1
Standardisierung
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Standardization
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customer results
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employee results
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hotel industry
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internalisation of quality standards
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quality management
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social results
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Molina Azorín, José Francisco
Muhammad Madi Bin Abdullah
Tarí, Juan José
2
García-Fernández, Mariano
1
López-Gamero, María D.
1
Pereira-Moliner, Jorge
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Total quality management & business excellence
Journal for global business advancement : JGBA
4
BRQ Business Research Quarterly
2
Business research quarterly : BRQ
2
International journal of contemporary hospitality management
2
International journal of hospitality management
2
International journal of productivity and quality management : IJPQM
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Action-based quality management : strategy and tools for continuous improvement
1
Administrative Sciences : open access journal
1
Business process management journal
1
ISO 9001, ISO 14001, and new management standards
1
International journal of quality & reliability management
1
Journal of industrial engineering and management : JIEM
1
Service business
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The TQM journal : the international review of organizational improvement
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Tourism management : research, policies, practice
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Universia business review : UBR
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ECONIS (ZBW)
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The relationship between internalisation of a quality standard and customer results via employee and social results in the hotel industry
Tarí, Juan José
;
Pereira-Moliner, Jorge
;
Molina …
- In:
Total quality management & business excellence
33
(
2022
)
14
,
pp. 1656-1673
Persistent link: https://www.econbiz.de/10013415861
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