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~isPartOf:"Total quality management & business excellence"
~subject:"Complaint management"
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Search: subject:"Customer satisfaction"
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Complaint management
Customer satisfaction
64
Kundenzufriedenheit
64
Dienstleistungsqualität
50
Service quality
50
Beziehungsmarketing
24
Consumer behaviour
24
Konsumentenverhalten
24
Relationship marketing
24
Quality management
22
Qualitätsmanagement
22
customer satisfaction
19
service quality
17
Measurement
10
Messung
10
Hospital
8
Krankenhaus
8
Gesundheitsversorgung
7
Health care
7
Kano model
6
Product quality
6
Produktqualität
6
Dienstleistungssektor
5
Gesundheitswesen
5
Health care system
5
SERVQUAL
5
Service industry
5
customer loyalty
5
Beschwerdemanagement
4
Customer service
4
Higher education institution
4
Hochschule
4
Kundenservice
4
Patienten
4
Patients
4
Performance measurement
4
Performance-Messung
4
Structural equation model
4
Strukturgleichungsmodell
4
Students
4
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English
4
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Wei, Jiahua
2
Chao, Cheng-Min
1
Cheng, Bor-Wen
1
Hou, Zhiping
1
Li, Chao
1
Lin, Xi
1
Lu, Hui
1
Phabmixay, Chanthaly S.
1
Rodríguez-Escudero, Ana Isabel
1
Rodríguez-Pinto, Javier
1
Zhou, Xiaorui
1
Zhu, Sai
1
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Total quality management & business excellence
Journal of business research : JBR
45
International journal of hospitality management
33
Journal of retailing and consumer services
33
The journal of services marketing
27
Journal of hospitality marketing & management
20
Service business
18
Journal of service research : JSR
15
International journal of contemporary hospitality management
14
The service industries journal
14
Journal of the Academy of Marketing Science
11
European journal of marketing : EJM
10
Journal of service management
10
Marketing letters : a journal of research in marketing
10
Psychology & marketing
9
Journal of air transport management
8
Journal of service theory and practice
8
Services marketing quarterly
8
International journal of quality and service sciences
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Journal of retailing
7
Journal of service theory and practice : JSTP
7
Managing service quality : MSQ ; an international journal
7
Asia Pacific journal of marketing and logistics
6
Ilmenauer Schriften zur Betriebswirtschaftslehre
6
Journal of marketing
6
Journal of strategic marketing
6
Business horizons
5
Cogent business & management
5
Journal of consumer behaviour : an international research review
5
Journal of service research
5
Australasian marketing journal
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
International journal of services and operations management
4
International journal of services, economics and management
4
Journal of consumer marketing
4
Journal of travel and tourism marketing
4
SpringerLink / Bücher
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Tourism management : research, policies, practice
4
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ECONIS (ZBW)
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1
Benefits from the standardisation of the complaint management system
Phabmixay, Chanthaly S.
;
Rodríguez-Escudero, Ana Isabel
; …
- In:
Total quality management & business excellence
32
(
2021
)
7
,
pp. 737-757
Persistent link: https://www.econbiz.de/10012513922
Saved in:
2
Research on the impact of consumer forgiveness on consumer continuous trust
Wei, Jiahua
;
Zhu, Sai
;
Lu, Hui
;
Li, Chao
;
Hou, Zhiping
; …
- In:
Total quality management & business excellence
34
(
2023
)
6
,
pp. 692-711
Persistent link: https://www.econbiz.de/10013550274
Saved in:
3
Research on the influence of compensation methods and customer sentiment on service recovery effect
Wei, Jiahua
;
Lin, Xi
- In:
Total quality management & business excellence
33
(
2022
)
5
,
pp. 489-508
Persistent link: https://www.econbiz.de/10013166889
Saved in:
4
Does service recovery affect satisfaction and loyalty? : an empirical study of medical device suppliers
Chao, Cheng-Min
;
Cheng, Bor-Wen
- In:
Total quality management & business excellence
30
(
2019
)
12
,
pp. 1350-1366
Persistent link: https://www.econbiz.de/10012199846
Saved in:
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