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~isPartOf:"Total quality management & business excellence"
~subject:"Sustainability"
~subject:"conceptual model"
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Sustainability
conceptual model
Dienstleistungsqualität
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Service quality
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Customer satisfaction
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Electric power industry
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Elektrizitätswirtschaft
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ISO 9004:2018
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customer's satisfaction
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electricity distribution service
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Total quality management & business excellence
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International journal of business information systems : IJBIS
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ISO 9004 maturity model for quality in industry 4.0
Glogovac, Maja
;
Ruso, Jelena
;
Maricic, Milica
- In:
Total quality management & business excellence
33
(
2022
)
5
,
pp. 529-547
Persistent link: https://www.econbiz.de/10013166897
Saved in:
2
A
conceptual
model
to measure customer's satisfaction in electric power distribution services
Souza, Maria Eduarda Letti
;
Lima, Edson Pinheiro de
; …
- In:
Total quality management & business excellence
32
(
2021
)
2
,
pp. 199-219
Persistent link: https://www.econbiz.de/10012423581
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