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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~language:"eng"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Reisevermittler
7
Travel agency
7
Service quality
5
Quality management
4
Qualitätsmanagement
4
Beziehungsmarketing
3
Customer satisfaction
3
Kundenzufriedenheit
3
Relationship marketing
3
Firm performance
2
KMU
2
Product quality
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Produktqualität
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SME
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Taiwan
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Unternehmenserfolg
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quality management
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travel agencies
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Airline
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Brand image
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Competition
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Confidence
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Consumer behaviour
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Dienstleistungssektor
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Environmental management
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IPGA-QFD model
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Markenimage
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Perception
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Bagur-Femenías, Llorenç
2
Perramon, Jordi
2
Alonso-Almeida, M. Mar
1
Amat Salas, Oriol
1
Barquero Cabrero, José Daniel
1
Bernardo, Merce
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Ho, Thao-minh
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Lin, Shu-ping
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Llach, Joseph
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Marimon, Frederic
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of travel and tourism marketing
8
The service industries journal
4
Tourism management : research, policies, practice
4
International journal of contemporary hospitality management
3
International journal of hospitality management
3
Journal of revenue and pricing management
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
Journal of business research : JBR
2
Journal of vacation marketing
2
Service business
2
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
1
Achieving competitive advantage through quality management
1
Asia Pacific business review
1
Corporate brand and corporate reputation
1
Discussion paper series / UCL Economics
1
Economic research
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
EuroMed journal of management : EMJM
1
Information systems and e-business management : ISeB
1
International journal of networking and virtual organisations : IJNVO
1
International journal of quality and service sciences
1
Journal of Islamic marketing
1
Journal of hospitality marketing & management
1
Journal of modelling in management
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Journal of vacation marketing : an international journal
1
Manthan : journal of commerce and management
1
Markt-Management
1
Montenegrin journal of economics
1
Proceedings of the 15th Annual Conference on Marketing and Business Strategies for Central & Eastern Europe : November 29 - December 1, 2007, Vienna, Austria
1
Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference (Online)
1
Psychology & marketing
1
Research memorandum / METEOR
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
Tourism economics : the business and finance of tourism and recreation
1
Universitas Indonesia, Graduate School of Management Research Paper
1
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ECONIS (ZBW)
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1
Does intensive social network management lead to positive effects in quality practices?
Bagur-Femenías, Llorenç
;
Perramon, Jordi
;
Barquero …
- In:
Total quality management & business excellence : an …
27
(
2016
)
11/12
,
pp. 1246-1260
Persistent link: https://www.econbiz.de/10011648376
Saved in:
2
Tourism service quality improvement ; "the early bird catches the worm"
Lin, Shu-ping
;
Yang, Chenlung
;
Ho, Thao-minh
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 793-810
Persistent link: https://www.econbiz.de/10011388414
Saved in:
3
Impact of quality and environmental investment on business competitiveness and profitability in small service business : the case of travel agencies
Bagur-Femenías, Llorenç
;
Perramon, Jordi
;
Amat Salas, …
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 840-853
Persistent link: https://www.econbiz.de/10011388424
Saved in:
4
The balance of the impact of quality and recovery on satisfaction : the case of e-travel
Bernardo, Merce
;
Llach, Joseph
;
Marimon, Frederic
; …
- In:
Total quality management & business excellence : an …
24
(
2013
)
12
,
pp. 1390-1404
Persistent link: https://www.econbiz.de/10010207986
Saved in:
5
Customer loyalty to service providers : examining the role of service quality, customer satisfaction and trust
Setó-Pamies, Dolors
- In:
Total quality management & business excellence : an …
23
(
2012
)
11
,
pp. 1257-1271
Persistent link: https://www.econbiz.de/10009687538
Saved in:
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