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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~person:"Lin, Shu-ping"
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Dienstleistungsqualität
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IPGA-QFD model
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Lin, Shu-ping
Dahlgaard, Jens Jörn
5
Yang, Ching-chow
4
Baković, Tomislav
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Chen, Kuen-Suan
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Dahlgaard-Park, Su Mi
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
International journal of services technology and management
2
International journal of production economics
1
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ECONIS (ZBW)
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Tourism service quality improvement ; "the early bird catches the worm"
Lin, Shu-ping
;
Yang, Chenlung
;
Ho, Thao-minh
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 793-810
Persistent link: https://www.econbiz.de/10011388414
Saved in:
2
Looking for potential service quality gaps to improve customer satisfaction by using a new GA approach
Tsai, Ming-chun
;
Chen, Lu-fang
;
Chan, Ya-hui
;
Lin, Shu-ping
- In:
Total quality management & business excellence : an …
22
(
2011
)
9
,
pp. 941-956
Persistent link: https://www.econbiz.de/10009504079
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