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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~person:"Lonial, Subhash"
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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An evaluation of SERVQUAL and patient loyalty in an emerging country context
Lonial, Subhash
;
Menezes, Dennis
;
Tarim, Mehves
; …
- In:
Total quality management & business excellence : an …
21
(
2010
)
7/8
,
pp. 813-827
Persistent link: https://www.econbiz.de/10008650336
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