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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~person:"Marimon, Frederic"
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Quality management
4
Qualitätsmanagement
4
Beziehungsmarketing
2
Customer satisfaction
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Dienstleistungsqualität
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Kundenzufriedenheit
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Marimon, Frederic
Dahlgaard, Jens Jörn
20
Dahlgaard-Park, Su Mi
12
Casadesús, Martí
8
Antony, Jiju
7
He, Zhen
6
Asif, Muhammad
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Chen, Chi-Kuang
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Pires, António Ramos
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Elg, Mattias
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Jochem, Roland
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Mann, Robin
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Saraiva, Margarida
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Soltani, Ebrahim
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Bernardo, Merce
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Brotons, José M.
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Cheng, Ching-Chan
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Dervitsiotis, Kostas N.
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Devadasan, S. R.
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Garengo, Patrizia
3
Gremyr, Ida
3
Iwaarden, Jos van
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Jang, Jiun-yi
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Karapetrovic, Stanislav
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Liao, Ying Ying
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Lin, Binshan
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Martínez-Costa, Micaela
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Ooi, Keng-boon
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Sampaio, Paulo
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Sansalvador, Manuel E.
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Sun, Hongyi
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Wayhan, Victor B.
3
Witell, Lars
3
Yang, Ching-chow
3
Zhang, Min
3
Ahaus, Kees
2
Ahmad, Niaz
2
Akdere, Mesut
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Total quality management & business excellence
5
International journal of quality & reliability management
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Information systems and e-business management : ISeB
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
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The service industries journal
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ECONIS (ZBW)
4
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1
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
Saved in:
2
The balance of the impact of quality and recovery on satisfaction : the case of e-travel
Bernardo, Merce
;
Llach, Joseph
;
Marimon, Frederic
; …
- In:
Total quality management & business excellence : an …
24
(
2013
)
12
,
pp. 1390-1404
Persistent link: https://www.econbiz.de/10010207986
Saved in:
3
An empirical study of the relationships within the categories of the EFQM model
Heras-Saizarbitoria, Iñaki
;
Marimon, Frederic
; …
- In:
Total quality management & business excellence : an …
23
(
2012
)
5
,
pp. 523-540
Persistent link: https://www.econbiz.de/10009572349
Saved in:
4
ISO 9000 and ISO 14000 standards : a projection model for the decline phase
Marimon, Frederic
;
Heras, Iñaki
;
Casadesús, Martí
- In:
Total quality management & business excellence : an …
20
(
2009
)
1/2
,
pp. 1-21
Persistent link: https://www.econbiz.de/10003858699
Saved in:
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