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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~person:"Szmigin, Isabelle"
~subject:"Customer service"
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Beschwerdemanagement
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Complaint management
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Customer satisfaction
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Dienstleistungsqualität
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Kano theory of attractive quality
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complaint handling
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
The TQM journal : the international review of organizational improvement
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The journal of services marketing
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Does culture impact preferred employee attributes in complaint-handling encounters?
Gruber, Thorsten
;
Abosag, Ibrahim
;
Reppel, Alexander
; …
- In:
Total quality management & business excellence : an …
24
(
2013
)
11
,
pp. 1301-1315
Persistent link: https://www.econbiz.de/10010208056
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