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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Customer satisfaction"
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Customer satisfaction
Dienstleistungsqualität
7
Hospital
7
Krankenhaus
7
Kundenzufriedenheit
7
Patienten
7
Patients
7
Service quality
7
Gesundheitsversorgung
6
Health care
6
Quality management
4
Qualitätsmanagement
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Gesundheitswesen
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Health care system
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patient satisfaction
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service quality
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4P excellence model
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Arbeitszufriedenheit
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Customer value
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Demerit chart
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Greece
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Partielle kleinste Quadrate
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Başgöze, Pınar
1
Chang, Hou-tai
1
Dahlgaard-Park, Su Mi
1
De, Kalyan Kumar
1
Di Pietro, Laura
1
Fotiadis, Anestis K.
1
Guglielmetti Mugion, Roberta
1
Huang, Kai-I
1
Jen, Hen-yi
1
Kamra, Vishal
1
Karahan, Ayça
1
Pai, Fan-Yun
1
Raharjo, Hendry
1
Rasouli, Omid
1
Sing, Harjot
1
Tavlaridou, Elina
1
Toni, Martina
1
Vassiliadis, Chris A.
1
Yeh, Tsu-Ming
1
Zarei, Mohammad Hossein
1
Özer, Leyla
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Health care management review : HCM review
15
Health marketing quarterly
15
Quality management journal : QMJ
9
Journal of health organization and management
7
International journal of pharmaceutical and healthcare marketing
6
International journal of productivity and quality management : IJPQM
6
International journal of quality & reliability management
6
International journal of pharmaceutical and healthcare marketing : IJPHM
5
International journal of quality and service sciences
5
WINEG Wissen
5
Journal of business research : JBR
4
The TQM journal : the international review of organizational improvement
4
Total quality management & business excellence
4
Benchmarking : an international journal ; BIJ
3
Cogent business & management
3
International journal of hospitality management
3
International journal of services and operations management : IJSOM
3
Journal of industrial engineering and management : JIEM
3
Accounting and taxation review : A&TR
2
International journal of consumer studies
2
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
2
International journal of production economics
2
International journal of production research
2
International journal of services and operations management
2
International journal of services, economics and management
2
International review on public and non-profit marketing
2
Journal of hospital marketing & public relations
2
Journal of operations management
2
Journal of retailing and consumer services
2
Journal of travel and tourism marketing
2
Omega : the international journal of management science
2
Qualitative Marktforschung : Konzepte - Methoden - Analysen
2
Services marketing quarterly
2
Socio-economic planning sciences : the international journal of public sector decision-making
2
Technological forecasting & social change : an international journal
2
Wismarer Schriften zu Management und Recht
2
1st Undergraduate Research Symposium 2017, Faculty of Management Studies, Rajarata University of Sri Lanka
1
ACHE management series
1
AICEI proceedings
1
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1
The association between perceived value and patient loyalty in public university hospitals in Turkey
Özer, Leyla
;
Başgöze, Pınar
;
Karahan, Ayça
- In:
Total quality management & business excellence : an …
28
(
2017
)
7
,
pp. 782-800
Persistent link: https://www.econbiz.de/10011977041
Saved in:
2
Monitoring and reducing patient dissatisfaction : a case study of an Iranian public hospital
Rasouli, Omid
;
Zarei, Mohammad Hossein
- In:
Total quality management & business excellence : an …
27
(
2016
)
5/6
,
pp. 531-559
Persistent link: https://www.econbiz.de/10011579841
Saved in:
3
Do satisfied employees lead to satisfied patients? : an empirical study in an Italian hospital
Raharjo, Hendry
;
Guglielmetti Mugion, Roberta
;
Di …
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 853-874
Persistent link: https://www.econbiz.de/10011581162
Saved in:
4
Factors affecting patient satisfaction : an exploratory study for quality management in the health-care sector
Kamra, Vishal
;
Sing, Harjot
;
De, Kalyan Kumar
- In:
Total quality management & business excellence : an …
27
(
2016
)
9/10
,
pp. 1013-1027
Persistent link: https://www.econbiz.de/10011687813
Saved in:
5
Effects of clinical pathway implementation on medical quality and patient satisfaction
Yeh, Tsu-Ming
;
Pai, Fan-Yun
;
Huang, Kai-I
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 583-601
Persistent link: https://www.econbiz.de/10011305642
Saved in:
6
The effect of creating new secondary health services on patients' perceptions : a Kano service quality analysis approach
Vassiliadis, Chris A.
;
Fotiadis, Anestis K.
; …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 897-907
Persistent link: https://www.econbiz.de/10010393800
Saved in:
7
Using service simulation to analyse the satisfaction with the processes of intensive care unit in the hospital : the perspective of the patient and the family
Chang, Hou-tai
;
Jen, Hen-yi
;
Dahlgaard-Park, Su Mi
- In:
Total quality management & business excellence : an …
24
(
2013
)
8
,
pp. 869-885
Persistent link: https://www.econbiz.de/10009783366
Saved in:
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