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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"E-commerce"
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E-commerce
Beziehungsmarketing
86
Relationship marketing
86
Dienstleistungsqualität
56
Service quality
56
Customer satisfaction
52
Kundenzufriedenheit
52
Consumer behaviour
32
Konsumentenverhalten
32
Quality management
26
Qualitätsmanagement
26
Taiwan
13
customer satisfaction
12
service quality
11
Product quality
8
Produktqualität
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Dienstleistungssektor
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Service industry
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customer loyalty
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satisfaction
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Customer service
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Customer value
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Electronic Commerce
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Kundenservice
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Kundenwert
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loyalty
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Structural equation model
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Value creation
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Beschwerdemanagement
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Brand image
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Confidence
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Electronic Banking
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Al-dweeri, Rami M. O. O.
1
Barnes, F. Barry
1
Casadesús, Martí
1
Dahlgaard, Jens Jörn
1
Kao, Li
1
Lee, Chao-hsiung
1
Liang, Chih-Chin
1
Marimon, Frederic
1
Padilla-Meléndez, Antonio
1
Petnji Yaya, Luc Honore
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Shaio Yan Huang
1
Wu, Pei-Ching
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Yu, Tsu-Wei
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of retailing and consumer services
46
International journal of electronic customer relationship management : IJECRM
38
Journal of business research : JBR
26
Industrial marketing management : the international journal for industrial and high-tech firms
22
International journal of business information systems : IJBIS
21
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
17
Electronic commerce research
16
International journal of e-business research : an official publication of the Information Resources Management Association
16
International journal of internet marketing and advertising : IJIMA
16
International journal of electronic marketing and retailing : IJEMR
15
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
15
Journal of internet commerce
14
The journal of business & industrial marketing
14
Asia Pacific journal of marketing and logistics
12
Journal of electronic commerce research : JECR
12
The service industries journal
12
Electronic markets : the international journal on networked business
11
Electronic Services
10
International journal of electronic commerce : IJEC
10
Journal of retailing
10
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
9
Information systems and e-business management : ISeB
9
International journal of retail & distribution management
9
Journal of marketing
9
Journal of open innovation : technology, market, and complexity
9
Arbeitsberichte der Hochschule für Wirtschaft FHNW
8
International journal of networking and virtual organisations : IJNVO
8
Journal of management information systems : JMIS
8
SpringerLink / Bücher
8
Arbeitsbericht ... des Competence Center E-Business Basel
7
Cogent business & management
7
Gabler Edition Wissenschaft
7
International journal of technology marketing : IJTMkt
7
Jahrbuch der Absatz- und Verbrauchsforschung
7
Journal of global information management : an official publication of the Information Resources Management Association
7
Journal of strategic marketing
7
Journal of the Academy of Marketing Science
7
Marketing intelligence & planning
7
Technological forecasting & social change : an international journal
7
Electronic commerce research and applications
6
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ECONIS (ZBW)
6
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1
Can non-life insurers improve policyholder relationships in onlie services?
Yu, Tsu-Wei
- In:
Total quality management & business excellence : an …
28
(
2017
)
8
,
pp. 825-839
Persistent link: https://www.econbiz.de/10011977050
Saved in:
2
Internet-banking customer analysis based on perceptions of service quality in Taiwan
Liang, Chih-Chin
;
Wu, Pei-Ching
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 550-568
Persistent link: https://www.econbiz.de/10011305706
Saved in:
3
The influence of electronic service quality on loyalty in postal services : the mediating role of satisfaction
Águila-Obra, Ana Rosa del
;
Padilla-Meléndez, Antonio
; …
- In:
Total quality management & business excellence : an …
24
(
2013
)
10
,
pp. 1111-1123
Persistent link: https://www.econbiz.de/10009793746
Saved in:
4
The contest determinant of delight and disappointment : a case study of online banking
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
24
(
2013
)
12
,
pp. 1376-1389
Persistent link: https://www.econbiz.de/10010208024
Saved in:
5
Special issue: e-Service : quality, satisfaction, behaviors and loyalty
Dahlgaard, Jens Jörn
(
contributor
)
-
2012
Persistent link: https://www.econbiz.de/10009625488
Saved in:
6
Business performance and customer relationship management : the effect of IT, organisational contingency and business process on Taiwanese manufacturers
Lee, Chao-hsiung
;
Shaio Yan Huang
;
Barnes, F. Barry
;
Kao, Li
- In:
Total quality management & business excellence : an …
21
(
2010
)
1/2
,
pp. 43-65
Persistent link: https://www.econbiz.de/10003957148
Saved in:
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