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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Firm performance"
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Firm performance
Dienstleistungssektor
29
Service industry
29
Dienstleistungsqualität
16
Quality management
16
Qualitätsmanagement
16
Service quality
16
Customer satisfaction
8
Kundenzufriedenheit
8
Beziehungsmarketing
7
Relationship marketing
7
Industrie
5
Manufacturing industries
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service quality
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Unternehmenserfolg
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Einführung
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Fuzzy sets
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Fuzzy-Set-Theorie
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Großbritannien
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United Kingdom
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customer satisfaction
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Organisatorischer Wandel
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Service management
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South Korea
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Almani, Ahmad
1
Alsmadi, Majed
1
Bagur-Femenías, Llorenç
1
Barquero Cabrero, José Daniel
1
Jaca, Carmen
1
Jerisat, Rula
1
Lam, Siew-yong
1
Lee, Voon-Hsien
1
Lin, Binshan
1
Ooi, Keng-boon
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Perramon, Jordi
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
The service industries journal
12
Journal of business research : JBR
10
Service business
10
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
International journal of production economics
7
Industrial marketing management : the international journal for industrial and high-tech firms
5
International business review : the official journal of the European International Business Academy
4
International journal of knowledge management : IJKM ; an official publication of the Information Resources Management Association
4
International journal of quality & reliability management
4
Journal of management & organization : JMO
4
Journal of service research : JSR
4
Journal of service theory and practice : JSTP
4
NBER working paper series
4
The international journal of human resource management
4
The journal of business & industrial marketing
4
IEEE transactions on engineering management : EM
3
Industrial and corporate change
3
International journal of business innovation and research
3
International journal of emerging markets
3
Management decision : MD
3
Strategic management journal
3
The journal of applied business research
3
University of Lüneburg Working paper series in economics
3
Working paper
3
Asian journal of business and accounting : AJBA
2
CESifo Working Paper
2
CESifo working papers
2
Discussion paper / Centre for Economic Policy Research
2
Discussion paper / Tinbergen Institute
2
European journal of marketing
2
FIW working paper
2
Human resource management
2
Human systems management : HSM
2
Innovation & management review
2
International journal of business excellence
2
International journal of electronic customer relationship management : IJECRM
2
International journal of innovation management
2
International journal of innovation science
2
International journal of knowledge management studies : IJKMS
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ECONIS (ZBW)
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1
Does intensive social network management lead to positive effects in quality practices?
Bagur-Femenías, Llorenç
;
Perramon, Jordi
;
Barquero …
- In:
Total quality management & business excellence : an …
27
(
2016
)
11/12
,
pp. 1246-1260
Persistent link: https://www.econbiz.de/10011648376
Saved in:
2
Total quality management practices and performance outcomes in Spanish service companies
Jaca, Carmen
;
Psomas, Evangelos
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 958-970
Persistent link: https://www.econbiz.de/10011440752
Saved in:
3
A comparative analysis of Lean practices and performance in the UK manufacturing and service sector firms
Alsmadi, Majed
;
Almani, Ahmad
;
Jerisat, Rula
- In:
Total quality management & business excellence : an …
23
(
2012
)
4
,
pp. 381-396
Persistent link: https://www.econbiz.de/10009553686
Saved in:
4
The relationship between TQM, learning orientation and market performance in service organisations : an empirical analysis
Lam, Siew-yong
;
Lee, Voon-Hsien
;
Ooi, Keng-boon
;
Lin, …
- In:
Total quality management & business excellence : an …
22
(
2011
)
12
,
pp. 1277-1297
Persistent link: https://www.econbiz.de/10009411436
Saved in:
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