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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Kundenzufriedenheit"
~subject:"Sozialer Indikator"
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Kundenzufriedenheit
Sozialer Indikator
Customer satisfaction
170
Dienstleistungsqualität
126
Service quality
126
Quality management
71
Qualitätsmanagement
71
Beziehungsmarketing
52
Relationship marketing
52
Consumer behaviour
39
Konsumentenverhalten
39
service quality
34
Arbeitszufriedenheit
30
Job satisfaction
30
customer satisfaction
28
Taiwan
23
Measurement
18
Messung
18
Product quality
17
Produktqualität
17
Higher education institution
13
Hochschule
13
Employee retention
12
Hospital
12
Krankenhaus
12
Mitarbeiterbindung
12
satisfaction
11
Kano model
10
higher education
10
Students
9
Studierende
9
job satisfaction
9
Customer service
8
Dienstleistungssektor
8
E-commerce
8
Electronic Commerce
8
Kundenservice
8
Service industry
8
Emotion
7
Gesundheitsversorgung
7
Health care
7
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Undetermined
55
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Article
166
Book / Working Paper
4
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Article in journal
170
Aufsatz in Zeitschrift
170
Conference paper
10
Konferenzbeitrag
10
Case study
6
Fallstudie
6
Collection of articles of several authors
4
Sammelwerk
4
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Language
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English
170
Author
All
Dahlgaard, Jens Jörn
5
Yang, Ching-chow
4
Baković, Tomislav
3
Chen, Kuen-Suan
3
Dahlgaard-Park, Su Mi
3
Dužević, Ines
3
Marimon, Frederic
3
Santouridis, Ilias
3
Casadesús, Martí
2
Chang, Hsin Hsin
2
Chang, Tsang-Chuan
2
Cheng, Ching-Chan
2
He, Zhen
2
Hyŏn, Chae-hun
2
Kuo, Tsuang
2
Lin, Shu-ping
2
Löfgren, Martin
2
Mikulić, Josip
2
Mugion, Roberta Guglielmetti
2
Pai, Fan-Yun
2
Pakdil, Fatma
2
Petnji Yaya, Luc Honore
2
Raharjo, Hendry
2
Shahin, Arash
2
Silveira, Amélia
2
Tontini, Gerson
2
Trivellas, Panagiotis
2
Wang, Kung-Jeng
2
Yeh, Tsu-Ming
2
Yuen, Kum Fai
2
Zhang, Min
2
Abdullateef, Aliyu Olayemi
1
Abosag, Ibrahim
1
Adel, Riham
1
Al-dweeri, Rami M. O. O.
1
Albayrak, Tahir
1
Aleksic, Aleksandar
1
Ali, Muhammad
1
Alonso-Almeida, M. Mar
1
Amritesh
1
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Published in...
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of retailing and consumer services
419
International journal of hospitality management
355
Journal of business research : JBR
290
The journal of services marketing
193
The service industries journal
172
Tourism management : research, policies, practice
169
Journal of travel and tourism marketing
163
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Cogent business & management
100
Services marketing quarterly
99
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
95
Journal of service research : JSR
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
85
Service business
85
The TQM journal : the international review of organizational improvement
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
82
Tourism management perspectives : TMP
82
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
69
Journal of service management
69
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
64
International journal of quality and service sciences
63
International journal of services and operations management
63
Journal of strategic marketing
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
Managing service quality : MSQ ; an international journal
57
International journal of quality & reliability management
56
International journal of services, economics and management
52
Journal of retailing
52
Journal of marketing
51
SpringerLink / Bücher
51
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
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ECONIS (ZBW)
170
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1
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10
of
170
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1
Developing a decomposed alumni
satisfaction
model for higher education institutions
Hus, Sheng-Hsun
;
Wang, Yu-Che
;
Cheng, Chao-Jih
;
Chen, Yu-Fan
- In:
Total quality management & business excellence : an …
27
(
2016
)
9/10
,
pp. 979-996
Persistent link: https://www.econbiz.de/10011687807
Saved in:
2
Impact of total quality services on financial performance : role of service profit chain
Jyoti, Jeevan
;
Kour, Sumeet
;
Sharma, Jyoti
- In:
Total quality management & business excellence : an …
28
(
2017
)
8
,
pp. 897-929
Persistent link: https://www.econbiz.de/10011977067
Saved in:
3
Developing a performance evaluation matrix to enhance the learner
satisfaction
of an e-learning system
Yu, Chun-Min
;
Chang, Huo-Tsan
;
Chen, Kuen-Suan
- In:
Total quality management & business excellence : an …
29
(
2018
)
7
,
pp. 727-745
Persistent link: https://www.econbiz.de/10011883962
Saved in:
4
Exploring the mediating role of affective and cognitive
satisfaction
on the effect of service quality on loyalty
Hartono, Markus
;
Raharjo, Hendry
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 971-985
Persistent link: https://www.econbiz.de/10011440757
Saved in:
5
What e-SERVPERF in recruiting websites does affect users’ perceived value,
satisfaction
, and revisit intention in Korea?
Cho, Chul-Ho
;
Hyŏn, Chae-hun
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 818-835
Persistent link: https://www.econbiz.de/10011581099
Saved in:
6
Do satisfied employees lead to satisfied patients? : an empirical study in an Italian hospital
Raharjo, Hendry
;
Guglielmetti Mugion, Roberta
;
Di …
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 853-874
Persistent link: https://www.econbiz.de/10011581162
Saved in:
7
Job
satisfaction
as a mediator of the relationship between service quality and organisational commitment in higher education : an empirical study of faculty and administration staf...
Trivellas, Panagiotis
;
Santouridis, Ilias
- In:
Total quality management & business excellence : an …
27
(
2016
)
1/2
,
pp. 169-183
Persistent link: https://www.econbiz.de/10011555773
Saved in:
8
The effects of job
satisfaction
and ethical climate on service quality in elderly care : the case of Taiwan
Chao, Chih-Yang
;
Ku, Pei-Yu
;
Wang, Yi-Ting
;
Lin, Yen-Hui
- In:
Total quality management & business excellence : an …
27
(
2016
)
3/4
,
pp. 339-352
Persistent link: https://www.econbiz.de/10011558677
Saved in:
9
Dependency relationships between critical factors of quality and employee
satisfaction
Álvarez-García, José
;
Río Rama, María de la Cruz del
; …
- In:
Total quality management & business excellence : an …
27
(
2016
)
5/6
,
pp. 595-612
Persistent link: https://www.econbiz.de/10011579888
Saved in:
10
How perceived service quality influences students'
satisfaction
? : teachers' and students' perspectives
Lazibat, Tonći
;
Baković, Tomislav
;
Dužević, Ines
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 923-934
Persistent link: https://www.econbiz.de/10010393798
Saved in:
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