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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
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Search: subject:"Kundenorientierung"
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Beziehungsmarketing
86
Relationship marketing
86
Dienstleistungsqualität
56
Service quality
56
Customer satisfaction
52
Kundenzufriedenheit
52
Consumer behaviour
32
Konsumentenverhalten
32
Quality management
26
Qualitätsmanagement
26
Taiwan
13
customer satisfaction
12
service quality
11
Product quality
8
Produktqualität
8
Dienstleistungssektor
7
Service industry
7
customer loyalty
7
satisfaction
7
Customer service
6
Customer value
6
E-commerce
6
Electronic Commerce
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Kundenservice
6
Kundenwert
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loyalty
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Betriebliche Wertschöpfung
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Learning organization
5
Lernende Organisation
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Structural equation model
5
Strukturgleichungsmodell
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Value creation
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Beschwerdemanagement
4
Brand image
4
Complaint management
4
Confidence
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Electronic Banking
4
Electronic banking
4
Hospital
4
Hotel industry
4
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83
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86
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5
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5
Collection of articles of several authors
3
Sammelwerk
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English
86
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Marimon, Frederic
4
Casadesús, Martí
3
Petnji Yaya, Luc Honore
3
Yang, Ching-chow
3
Chen, Ching-fu
2
Dahlgaard, Jens Jörn
2
Dahlgaard-Park, Su Mi
2
Ku, Edward C. S.
2
Pantouvakis, Angelos
2
Shahin, Arash
2
Abdullateef, Aliyu Olayemi
1
Al-dweeri, Rami M. O. O.
1
Alonso-Almeida, M. Mar
1
Amorim, Marlene
1
Ažman, Slavko
1
Bahar, Reyhan
1
Barai, Parama
1
Barnes, F. Barry
1
Başgöze, Pınar
1
Bernardo, Merce
1
Boakye, Kwabena G.
1
Bouranta, Nancy
1
Bravi, Laura
1
Bäckström, Ingela
1
Cassia, Fabio
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Chang, Chun-Ming
1
Chang, Hsin Hsin
1
Chang, Peng-Chan
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Chang, Sue-Ting
1
Chang, Tien-Hsiang
1
Chang, Tsang-Chuan
1
Chang, Wei
1
Chen, Chih Ta
1
Chen, Hsin-i
1
Chen, Hui-ju
1
Chen, Ja-Shen
1
Chen, Ja-shen
1
Chen, Jui-Ho
1
Chen, Kuen-Suan
1
Chen, Mu-Chen
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of business research : JBR
648
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
406
SpringerLink / Bücher
375
International journal of hospitality management
280
The journal of services marketing
225
The journal of business & industrial marketing
192
The service industries journal
187
Journal of the Academy of Marketing Science
171
Journal of strategic marketing
169
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
118
Gabler Edition Wissenschaft
117
Journal of service research : JSR
117
Journal of hospitality marketing & management
115
The journal of product & brand management
111
Tourism management : research, policies, practice
111
Asia Pacific journal of marketing and logistics
107
The journal of brand management : an international journal
107
Journal of service management
106
Marketing intelligence & planning
105
Journal of retailing
103
Cogent business & management
102
Psychology & marketing
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
European journal of marketing : EJM
95
Services marketing quarterly
94
Springer eBook Collection / Business and Economics
87
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
76
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
74
The international review of retail, distribution and consumer research
74
Journal of financial services marketing : JFSM
70
Springer eBook Collection
70
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ECONIS (ZBW)
86
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81
The service-profit chain : a review and extension
Yee, Rachel W. Y.
;
Yeung, Andy C. L.
;
Cheng, T. C. E.
; …
- In:
Total quality management & business excellence : an …
20
(
2009
)
5/6
,
pp. 617-632
Persistent link: https://www.econbiz.de/10003882597
Saved in:
82
A study of the impacts of website quality on customer relationship performance
Liang, Chiung-ju
;
Chen, Hui-ju
- In:
Total quality management & business excellence : an …
20
(
2009
)
9/10
,
pp. 971-988
Persistent link: https://www.econbiz.de/10003921603
Saved in:
83
Kano model : a dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines
Shahin, Arash
;
Zairi, Mohamed
- In:
Total quality management & business excellence : an …
20
(
2009
)
9/10
,
pp. 1003-1028
Persistent link: https://www.econbiz.de/10003921608
Saved in:
84
Knowledge sharing and customer relationship management in the travel service alliances
Ku, Edward C. S.
;
Fan, Yi Wen
- In:
Total quality management & business excellence : an …
20
(
2009
)
11/12
,
pp. 1407-1421
Persistent link: https://www.econbiz.de/10003925358
Saved in:
85
Delighting customers : an exploration into the discriminating factors
Chowdhury, Utpal Kumar
- In:
Total quality management & business excellence : an …
20
(
2009
)
1/2
,
pp. 253-266
Persistent link: https://www.econbiz.de/10003859054
Saved in:
86
Customer satisfaction and customer loyalty as predictors of future business potential
Eskildsen, Jacob
;
Kristensen, Kai
- In:
Total quality management & business excellence : an …
19
(
2008
)
7/8
,
pp. 843-853
Persistent link: https://www.econbiz.de/10003749544
Saved in:
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