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~isPartOf:"Tourism management : research, policies, practice"
~language:"eng"
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Search: subject_exact:"Customer relationship"
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Beziehungsmarketing
111
Relationship marketing
111
Customer satisfaction
52
Kundenzufriedenheit
52
Consumer behaviour
49
Konsumentenverhalten
49
Dienstleistungsqualität
31
Service quality
31
Holiday behaviour
27
Urlaubsverhalten
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25
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Tourism marketing
22
Tourismusmarketing
22
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17
Tourismus
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Destinationsmanagement
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12
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Social web
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Viral marketing
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Virales Marketing
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Destination loyalty
9
Emotion
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Value creation
9
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8
Kundenwert
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Fu, Xiaoxiao
4
So, Kevin Kam Fung
3
Taplin, Ross H.
3
Boukis, Achilleas
2
Busser, James A.
2
Cai, Ruiying
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Qu, Hailin
2
Raggiotto, Francesco
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Scarpi, Daniele
2
Smith, Liam D. G.
2
Sparks, Beverley
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Su, LuJun
2
Taheri, Babak
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Van Dijk, Pieter A.
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Yi, Xiaoli
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Alrawadieh, Zaid
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Tourism management : research, policies, practice
Journal of business research : JBR
649
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
406
International journal of hospitality management
280
The journal of services marketing
225
The journal of business & industrial marketing
192
The service industries journal
187
Journal of the Academy of Marketing Science
171
Journal of strategic marketing
169
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
118
Journal of service research : JSR
117
Journal of hospitality marketing & management
115
The journal of product & brand management
111
Asia Pacific journal of marketing and logistics
107
The journal of brand management : an international journal
107
Journal of service management
106
Marketing intelligence & planning
105
Journal of retailing
103
Cogent business & management
102
Psychology & marketing
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
European journal of marketing : EJM
95
Services marketing quarterly
94
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
76
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
74
The international review of retail, distribution and consumer research
74
Journal of financial services marketing : JFSM
70
Business horizons
69
European journal of operational research : EJOR
68
International journal of retail & distribution management
68
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
66
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ECONIS (ZBW)
111
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1
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111
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1
Impacts of user-generated images in online reviews on customer engagement : a panel data analysis
Li, Hengyun
;
Liu, Hongbo
;
Shin, Hyejo Hailey
;
Ji, Haipeng
- In:
Tourism management : research, policies, practice
101
(
2024
),
pp. 1-18
Persistent link: https://www.econbiz.de/10014457727
Saved in:
2
"Give me an upgrade or I will give you a bad review!" : investigating customer threats in the hospitality industry
Boukis, Achilleas
;
Harris, Lloyd C.
;
Koritos, Christos D.
- In:
Tourism management : research, policies, practice
104
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10015052203
Saved in:
3
How does occupational stigma and work dirtiness inhibit hotel front-line employees' proactive customer service performance and its solutions
Lv, Xingyang
;
Zhang, Kexin
;
Song, Qi
;
Fu, Xiaoxiao
;
Liu, Yue
- In:
Tourism management : research, policies, practice
104
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10015052215
Saved in:
4
Customer touchpoints : conceptualization, index development, and validation
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
Tourism management : research, policies, practice
103
(
2024
),
pp. 1-19
Persistent link: https://www.econbiz.de/10015052067
Saved in:
5
Importance of residents' perception of tourists in establishing a reciprocal resident-tourist relationship : an application of tourist attractiveness
Kim, Gyunghoon
;
Duffy, Lauren N.
;
Moore, DeWayne
- In:
Tourism management : research, policies, practice
94
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013440026
Saved in:
6
A construal level view of contemporary heritage tourism
Scarpi, Daniele
;
Raggiotto, Francesco
- In:
Tourism management : research, policies, practice
94
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013440040
Saved in:
7
Relationship quality matters : how restaurant businesses can optimize complaint management
Meyer-Waarden, Lars
;
Sabadie, William
- In:
Tourism management : research, policies, practice
96
(
2023
),
pp. 1-18
Persistent link: https://www.econbiz.de/10013555019
Saved in:
8
A process perspective on experience co-creation : how pre-trip involvement prompts destination loyalty
Cao, Limei
;
Xie, Dengming
;
Qu, Ying
- In:
Tourism management : research, policies, practice
96
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013555026
Saved in:
9
Communication strategies for multi-tier loyalty programs : the role of progress framing
Zeng, Kevin J.
;
Yu, Irina Y.
;
Yang, Morgan X.
;
Chan, Haksin
- In:
Tourism management : research, policies, practice
91
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013271589
Saved in:
10
Asymmetric effects of extreme-moderate online reviews in the language-satisfaction relationship
Nicolau, Juan Luis
;
Carlos Villamarín, Pablo de
; …
- In:
Tourism management : research, policies, practice
91
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013271638
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