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~isPartOf:"Tourism management : research, policies, practice"
~person:"Cai, Ruiying"
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Beziehungsmarketing
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Consumer behaviour
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Customer satisfaction
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Dienstleistungsqualität
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Emotion
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Relationship marketing
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Cai, Ruiying
Fu, Xiaoxiao
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Tourism management : research, policies, practice
International journal of contemporary hospitality management
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International journal of hospitality management
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ECONIS (ZBW)
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How do customers navigate perceived inappropriateness of collective emotion in group service recovery? : an application of cognitive dissonance theory
Xu, Xing'an
;
Liu, Juan
;
Cai, Ruiying
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366129
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2
Effect of disruptive customer behaviors on others' overall service experience : an appraisal theory perspective
Cai, Ruiying
;
Lu, Lu
;
Gursoy, Dogan
- In:
Tourism management : research, policies, practice
69
(
2018
),
pp. 330-344
Persistent link: https://www.econbiz.de/10011903532
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