LOOY, A. VAN; BACKER, M. DE; POELS, G.; SNOECK, M. - Faculteit Economie en Bedrijfskunde, Universiteit Gent - 2012
Business processes (e.g. supply chains) are at the heart of organisations by describing their way of working … on organisations to perform better, and thus to obtain mature (or excellent) business processes. Consequently, many … business process maturity models (BPMMs) exist to gradually assess and improve business processes. Although their aim is to …