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~isPartOf:"Working papers / Institut für Wirtschaftsinformatik der Universität Bern"
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Beziehungsmarketing
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Working papers / Institut für Wirtschaftsinformatik der Universität Bern
Discussion paper / Centre for Economic Policy Research
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Online complaint management @Swisscom : a case study
Zaugg, Alexandra Daniela
(
contributor
)
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2007
Persistent link: https://www.econbiz.de/10003791818
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Möglichkeiten und Grenzen des CRM-Prozess-Outsourcings am Beispiel schweizerischer Telekommunikationsunternehmen
Walser, Konrad
(
contributor
);
Gimpert, Martin
(
contributor
)
-
2006
Persistent link: https://www.econbiz.de/10003468449
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3
Der Einfluss von Kundenbindung auf das kanalspezifische Informations- und Beschwerdeverhalten
Zaugg, Alexandra Daniela
(
contributor
); …
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2006
Persistent link: https://www.econbiz.de/10003471182
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