Intro -- Preface -- Contents -- Chapter 1 The Rise of Knowledge Management: In Pursuit of Excellence -- 1 ….1 Introduction -- 1.2 Drivers of KM -- Knowledge Economy -- Knowledge Organisation -- Knowledge Work and Workers -- 1.3 Outcomes of … Frameworks -- Partial KM Frameworks -- Integrated KM Frameworks -- 1.5 Conclusions -- References -- Chapter 2 Managing Knowledge …