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~source:"repec"
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literature review
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operational control
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Leyer, Michael
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Frankfurt School of Finance and Management
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Stand der Literatur zur operativen Steuerung von Dienstleistungsprozessen
Leyer, Michael
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Frankfurt School of Finance and Management
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2011
paper is to conduct a comprehensive
literature
review
with regard to the research question. The results show that the …
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