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~language:"eng"
~language:"fin"
~language:"fra"
~subject:"Dienstleistungsqualität"
~type_genre:"Fallstudie"
~type_genre:"Government document"
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Search: subject:"Öffentliche Dienstleistung"
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Dienstleistungsqualität
Öffentliche Dienstleistung
139
Public services
135
OECD countries
15
OECD-Staaten
15
Privatisierung
15
Privatization
15
EU countries
13
EU-Staaten
13
Großbritannien
12
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12
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11
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6
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6
Service quality
6
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6
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6
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6
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Fallstudie
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Anderson, Robert
1
Cheng, Lee-joy
1
Dubois, Hans
1
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1
Fóti, Klára
1
Johansson, Elisabeth
1
Jungblut, Jean-Marie
1
Kulic, Nevena
1
Lee, H.
1
Leončikas, Tadas
1
Liu, Hsiang-te
1
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1
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International journal of quality and service sciences
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Journal of the Operational Research Society : OR
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Public management review
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ECONIS (ZBW)
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1
Challenges and prospects in the EU : quality of life and public services
Anderson, Robert
;
Dubois, Hans
;
Fernández Ortiz, Elena
; …
-
European Foundation for the Improvement of Living and …
-
2019
Persistent link: https://www.econbiz.de/10012163241
Saved in:
2
Using interventions to change the quality profile of an organisation
Johansson, Elisabeth
;
Witell, Lars
;
Rönnbäck, Åsa
- In:
International journal of quality and service sciences
5
(
2013
)
1
,
pp. 32-45
Persistent link: https://www.econbiz.de/10009754727
Saved in:
3
Elucidating the relationship between satisfaction and citizen involvement in public administration
Wong, Seng-lee
;
Liu, Hsiang-te
;
Cheng, Lee-joy
- In:
Public management review
13
(
2011
)
4
,
pp. 595-618
Persistent link: https://www.econbiz.de/10009233203
Saved in:
4
The impact of information technology on organizational efficiency in public services: a DEA-based DT approach
Seol, H.
;
Lee, H.
;
Park, Y.
- In:
Journal of the Operational Research Society : OR
59
(
2008
)
2
,
pp. 231-238
Persistent link: https://www.econbiz.de/10003698785
Saved in:
5
Top of the web survey on quality and usage of public e-services
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002239975
Saved in:
6
Management of the implementation of the new Commonwealth services delivery arrangements
1997
Persistent link: https://www.econbiz.de/10000979618
Saved in:
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