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~language:"eng"
~person:"Agatz, Niels"
~person:"Bowen, David E."
~subject:"Dienstleistungsberufe"
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Dienstleistungsberufe
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Agatz, Niels
Bowen, David E.
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Gheshlaghi, Mahnaz
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Operations management : a strategic approach
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ECONIS (ZBW)
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Empowering service employees
Bowen, David E.
;
Lawler, Edward E.
- In:
Operations management : a strategic approach
,
(pp. 259-272)
.
2005
Persistent link: https://www.econbiz.de/10003120328
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