Chierici, Roberto; Mazzucchelli, Alice; Garcia-Perez, … - In: Management Decision 57 (2019) 8, pp. 1902-1922
to knowledge management practices, innovation processes and business performance. Design/methodology/approach: The study … reveal that customers’ data gathered from social media produce different effects on knowledge management practices and firms … be useful to improve their knowledge management practices and enhance their innovation capacity. Moreover, by …