Aslanertik, Esra; Tabak, Burcu Ilter - In: Ege Academic Review 6 (2006) 2, pp. 47-58
The objective of this paper is to provide a better understanding of the implementation of ISO 9001 in small firms through three different case studies. For this we have conducted deep interviews with 3 manufacturing firms that have registered under the ISO 9001 quality assurance standard, their...