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~language:"eng"
~person:"Bruhn, Manfred"
~subject:"Beziehungsmarketing"
~subject:"Dienstleistung"
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Beziehungsmarketing
Dienstleistung
Dienstleistungsqualität
4
Quality management
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Qualitätsmanagement
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Service quality
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Bruhn, Manfred
Smith, Alan D.
6
Dwivedi, Yogesh Kumar
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Stauss, Bernd
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Choi, Beom Joon
3
Fargnoli, Mario
3
Haber, Nicolas
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Koellner, Thomas
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Kunst, Paul
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Masudin, Ilyas
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Semenov, Radislav
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Shahin, Arash
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Akter, Shahriar
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Bajo, Emanuele
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Barbi, Massimiliano
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Berry, Leonard L.
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Bigelli, Marco
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Bonfanti, Angelo
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Bossink, Bart
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Brink, René van den
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Industrial marketing management : the international journal for industrial and high-tech firms
1
Service quality and management
1
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ECONIS (ZBW)
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Antecedents and consequences of the quality of e-customer-to-customer interactions in B2B communities
Bruhn, Manfred
;
Schnebelen, Stefanie
;
Schäfer, Daniela B.
- In:
Industrial marketing management : the international …
43
(
2014
)
1
,
pp. 164-176
Persistent link: https://www.econbiz.de/10010359357
Saved in:
2
Sales-related benefit-analysis of service quality investments : the moderating role of customer relationship type
Bruhn, Manfred
;
Georgi, Dominik
- In:
Service quality and management
,
(pp. 277-300)
.
1999
Persistent link: https://www.econbiz.de/10001407700
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