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~language:"eng"
~person:"Dagger, Tracey S."
~person:"Gruber, Thorsten"
~person:"Medler-Liraz, Hana"
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Search: subject_exact:"Technischer Kundendienst"
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Customer service
17
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17
Customer satisfaction
13
Kundenzufriedenheit
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10
Service quality
10
Beziehungsmarketing
9
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Dagger, Tracey S.
Gruber, Thorsten
Medler-Liraz, Hana
Gustafsson, Anders
10
Mattila, Anna S.
10
Edvardsson, Bo
9
Van Vaerenbergh, Yves
9
Wirtz, Jochen
9
Kumar, Anuj
8
Barnes, Donald C.
7
McColl-Kennedy, Janet R.
7
Miao, Li
7
Netessine, Serguei
7
Sharma, Piyush
7
Shin, Hyunju
7
Sirianni, Nancy J.
7
Söderlund, Magnus
7
Walsh, Gianfranco
7
Beatty, Sharon E.
6
Bowen, David E.
6
Collier, Joel E.
6
Ellinger, Alexander E.
6
Gremler, Dwayne D.
6
Groth, Markus
6
Ruyter, Ko de
6
Brady, Michael K.
5
Grewal, Dhruv
5
Hinson, Robert
5
Larivière, Bart
5
Lucas, Robert W.
5
Lyu, Yijing
5
Mathies, Christine
5
Prentice, Catherine
5
Román, Sergio
5
Seger-Guttmann, Tali
5
Streukens, Sandra
5
Subramony, Mahesh
5
Voorhees, Clay M.
5
Weinstein, Art
5
Witell, Lars
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The journal of services marketing
4
European journal of marketing : EJM
2
Journal of service research : JSR
2
International journal of business environment : IJBE
1
International journal of hospitality management
1
International journal of services, economics and management
1
Journal of retailing and consumer services
1
Journal of service management
1
The TQM journal : the international review of organizational improvement
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The leadership quarterly : LQ ; an international journal of political, social and behavioral science
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The service industries journal
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
17
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1
Flirting in service encounters : does the server's sex matter?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 549-562
Persistent link: https://www.econbiz.de/10014276930
Saved in:
2
The joint effect of flirting and emotional labor on customer service-related outcomes
Medler-Liraz, Hana
;
Seger-Guttmann, Tali
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012502728
Saved in:
3
Hospitality service employees' flirting displays : emotional labor or commercial friendship?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
International journal of hospitality management
73
(
2018
),
pp. 102-107
Persistent link: https://www.econbiz.de/10011886699
Saved in:
4
Does emotional labor moderate customer participation and buying?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
The service industries journal
36
(
2016
)
7/8
,
pp. 356-373
Persistent link: https://www.econbiz.de/10011564156
Saved in:
5
The role of service relationships in employees' and customers' emotional behavior, and customer-related outcomes
Medler-Liraz, Hana
- In:
The journal of services marketing
30
(
2016
)
4
,
pp. 437-448
Persistent link: https://www.econbiz.de/10011615477
Saved in:
6
When good news is bad news : the negative impact of positive customer feedback on front-line employee well-being
Alkire, Linda
;
Burton, Jamie
;
Gruber, Thorsten
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 599-612
Persistent link: https://www.econbiz.de/10011418374
Saved in:
7
Antecedents and consequences of customer - service provider relationship strength
Ng, Sandy
;
David, Meredith E.
;
Dagger, Tracey S.
- In:
International journal of business environment : IJBE
5
(
2012/13
)
3
,
pp. 232-251
Persistent link: https://www.econbiz.de/10009702940
Saved in:
8
Selective halo effects arising from improving the interpersonal skills of frontline employees
Dagger, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
; …
- In:
Journal of service research : JSR
16
(
2013
)
4
,
pp. 488-502
Persistent link: https://www.econbiz.de/10010203520
Saved in:
9
Understanding satisfying service encounters in retail banking : a dyadic perspective
Kania, Nathalie
;
Gruber, Thorsten
- In:
International journal of services, economics and management
5
(
2013
)
3
,
pp. 222-255
Persistent link: https://www.econbiz.de/10010255101
Saved in:
10
Does culture impact preferred employee attributes in complaint-handling encounters?
Gruber, Thorsten
;
Abosag, Ibrahim
;
Reppel, Alexander
; …
- In:
Total quality management & business excellence : an …
24
(
2013
)
11
,
pp. 1301-1315
Persistent link: https://www.econbiz.de/10010208056
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