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~language:"eng"
~person:"Datta, Biplab"
~subject:"Germany"
~subject:"Service quality"
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Germany
Service quality
Dienstleistungsqualität
2
Electronic Banking
2
Electronic banking
2
Mobile banking
2
Mobile communications
2
Mobilkommunikation
2
service quality
2
Bankgeschäft
1
Banking services
1
Customer satisfaction
1
E-S-QUAL
1
Kundenzufriedenheit
1
Measurement
1
Messung
1
Mobile Business
1
Mobile business
1
Pareto analysis
1
Qualitative Methode
1
Qualitative method
1
SERVPERF
1
SERVQUAL
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qualitative study
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Datta, Biplab
Grimm, Veronika
14
Riedel, Frank
14
Wolfstetter, Elmar
12
Gerpott, Torsten J.
8
Ewerhart, Christian
6
Moldovanu, Benny
6
Zucchini, Leon
6
Martínez, Luis
5
Akroush, Mamoun N.
4
Markendahl, Jan
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Birch, Nancy J.
3
Claussen, Jörg
3
Culver, Jeffrey N.
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Grzybowski, Lukasz
3
Haucap, Justus
3
Kretschmer, Tobias
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Negi, Rakshit
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Trüg, Moritz
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Vlachos, Pavlos A.
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Abate, Serafino
2
Abbasi, Amir Zaib
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Abu-Lail, Bayan N.
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Al-Hawary, Sulieman Ibraheem Shelash
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Beck, Roman
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Boakye, Kwabena G.
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2
Chuah, Stephanie Hui-wen
2
Corò, Giancarlo
2
Dickinger, Astrid
2
Ding Hooi Ting
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Dinkelman, Taryn
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Dwivedi, Yogesh Kumar
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Services marketing quarterly
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ECONIS (ZBW)
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Exploring mobile banking service quality : a qualitative approach
Shankar, Amit
;
Datta, Biplab
;
Jebarajakirthy, Charles
; …
- In:
Services marketing quarterly
41
(
2020
)
2
,
pp. 182-204
Persistent link: https://www.econbiz.de/10012256938
Saved in:
2
Are the generic scales enough to measure service quality of mobile banking? : a comparative analysis of generic service quality measurement scales to mobile banking context
Shankar, Amit
;
Datta, Biplab
;
Jebarajakirthy, Charles
- In:
Services marketing quarterly
40
(
2019
)
3
,
pp. 224-244
Persistent link: https://www.econbiz.de/10012179176
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