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~language:"eng"
~person:"Enquist, Bo"
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Beziehungsmarketing
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Dienstleistungsqualität
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Body Shop International <Littlehampton>
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Enquist, Bo
Kumar, V.
80
Verhoef, Peter C.
55
Han, Heesup
53
Hollebeek, Linda D.
46
Palmatier, Robert W.
40
Gil Saura, Irene
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Payne, Adrian
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Reinartz, Werner J.
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Eggert, Andreas
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Bruhn, Manfred
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Gustafsson, Anders
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Rather, Raouf Ahmad
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Sesé, F. Javier
21
Wieseke, Jan
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Managing service quality : MSQ ; an international journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
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The service excellence and innovation model : lessons from IKEA and other service frontiers
Edvardsson, Bo
;
Enquist, Bo
- In:
Total quality management & business excellence : an …
22
(
2011
)
5
,
pp. 535-551
Persistent link: https://www.econbiz.de/10009243166
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2
Value co-creation as a determinant of success in public transport services : a study of the Swiss Federal Railway operator (SBB)
Gebauer, Heiko
;
Johnson, Mikael
;
Enquist, Bo
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
6
,
pp. 511-530
Persistent link: https://www.econbiz.de/10008778627
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