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~language:"eng"
~person:"Georgi, Dominik"
~person:"Walsh, Gianfranco"
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Search: subject:"relationship marketing"
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Beziehungsmarketing
24
Relationship marketing
24
Consumer behaviour
9
Dienstleistungsqualität
9
Konsumentenverhalten
9
Service quality
9
Customer satisfaction
7
Kundenzufriedenheit
7
USA
6
United States
6
Customer service
5
Kundenservice
5
Beschwerdemanagement
3
Complaint management
3
Corporate reputation
3
Customer integration
3
Deutschland
3
Dienstleistung
3
Firmenimage
3
Germany
3
Services
3
Customer value
2
Dienstleistungssektor
2
Ethnic group
2
Ethnische Gruppe
2
Innovation
2
Innovation management
2
Innovationsmanagement
2
Kundenintegration
2
Kundenwert
2
New product development
2
Produktentwicklung
2
Service industry
2
Theorie
2
Theory
2
group service failure
2
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English
German
31
Author
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Georgi, Dominik
Walsh, Gianfranco
Kumar, V.
78
Verhoef, Peter C.
55
Han, Heesup
53
Hollebeek, Linda D.
46
Palmatier, Robert W.
40
Gil Saura, Irene
37
Mattila, Anna S.
37
Homburg, Christian
33
Smith, Alan D.
33
Thaichon, Park
33
Van den Poel, Dirk
32
Mittal, Vikas
30
Prentice, Catherine
30
Svensson, Göran
30
Grewal, Dhruv
28
Loureiro, Sandra Maria Correia
28
Grönroos, Christian
27
Neslin, Scott A.
27
Sheth, Jagdish N.
27
Agnihotri, Raj
25
Aksoy, Lerzan
25
Quach, Sara
25
Ruyter, Ko de
25
Vrontis, Demetris
25
Bang, Nguyen
24
Heinonen, Kristina
24
Hyun, Sunghyup Sean
24
Karjaluoto, Heikki
24
Klaus, Philipp
24
Lemon, Katherine N.
23
Reinartz, Werner J.
22
Rather, Raouf Ahmad
21
Sesé, F. Javier
21
Wieseke, Jan
21
Wong, IpKin Anthony
21
Balaji, M. S.
20
Brodie, Roderick J.
20
Edvardsson, Bo
20
Gustafsson, Anders
20
Harrigan, Paul
20
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Gottfried Wilhelm Leibniz Universität Hannover
1
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Journal of business research : JBR
3
European management journal
2
Journal of service research
2
Journal of service research : JSR
2
Journal of the Academy of Marketing Science
2
Psychology & marketing
2
British journal of management : BJM
1
International journal of innovation management
1
International journal of pharmaceutical and healthcare marketing : IJPHM
1
International journal of retail & distribution management
1
Journal of retailing and consumer services
1
Journal of service management
1
Reputation Management
1
Service quality and management
1
Thexis : Fachzeitschrift für Marketing ; Fachzeitschrift für Marketing des Instituts für Marketing und Handel an der Universität St. Gallen
1
Yearbook of marketing and consumer research
1
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ECONIS (ZBW)
24
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1
Digital presence in service recovery : the interactive effect of customer salutations and employee photographs in email signatures
Walsh, Gianfranco
;
Shiu, Edward
;
Schaarschmidt, Mario
; …
- In:
Psychology & marketing
39
(
2022
)
12
,
pp. 2361-2383
Persistent link: https://www.econbiz.de/10013465198
Saved in:
2
Customer integration, fairness perceptions, and silent endurance in digital versus human service interactions
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Dose, David
; …
- In:
European management journal
41
(
2023
)
1
,
pp. 34-46
Persistent link: https://www.econbiz.de/10014281789
Saved in:
3
How to create successful customer experiences? : an empirical investigation of drivers and outcomes and the development of a practical-oriented measurement concept
Labenz, Franziska
-
2019
Persistent link: https://www.econbiz.de/10012019951
Saved in:
4
Customer ethnic bias in service encounters
Linzmajer, Marc
;
Brach, Simon
;
Walsh, Gianfranco
; …
- In:
Journal of service research
23
(
2020
)
2
,
pp. 194-210
Persistent link: https://www.econbiz.de/10012216633
Saved in:
5
Unintended reward costs : the effectiveness of customer referral reward programs for innovative products and services
Dose, David
;
Walsh, Gianfranco
;
Beatty, Sharon E.
; …
- In:
Journal of the Academy of Marketing Science
47
(
2019
)
3
,
pp. 438-459
Persistent link: https://www.econbiz.de/10012107178
Saved in:
6
The effect of compensation size on recovery satisfaction after group service failures: the role of group versus individual service recovery
Albrecht, Arne Keno
;
Schäfers, Tobias
;
Walsh, Gianfranco
; …
- In:
Journal of service research
22
(
2019
)
1
,
pp. 60-74
Persistent link: https://www.econbiz.de/10012005769
Saved in:
7
Customer interaction and innovation in hybrid offerings : investigating moderation and mediation effects for goods and services innovation
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Evanschitzky, …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 119-134
Persistent link: https://www.econbiz.de/10011855783
Saved in:
8
The enhanced loyalty drivers of customers acquired through referral reward programs
Ramaseshan, B.
;
Wirtz, Jochen
;
Georgi, Dominik
- In:
Journal of service management
28
(
2017
)
4
,
pp. 687-706
Persistent link: https://www.econbiz.de/10011731220
Saved in:
9
Perceptions of group versus individual service failures and their effects on customer outcomes : the role of attributions and customer entitlement
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Beatty, Sharon E.
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 188-203
Persistent link: https://www.econbiz.de/10011684846
Saved in:
10
The influence of service employees and other customers on customer unfriendliness : a social norms perspective
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Brach, Simon
; …
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 827-847
Persistent link: https://www.econbiz.de/10011779535
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