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~language:"eng"
~person:"Gremler, Dwayne D."
~subject:"Qualifikation"
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Qualifikation
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Gremler, Dwayne D.
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Journal of service management
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An analysis of the interaction effect between employee technical and emotional competencies in emotionally charged service encounters
Delcourt, Cécile
;
Gremler, Dwayne D.
;
De Zanet, Fabrice
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 85-106
Persistent link: https://www.econbiz.de/10011654988
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