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~language:"eng"
~person:"Gruber, Thorsten"
~subject:"Germany"
~subject:"Transformative service research"
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Transformative service research
Customer service
6
Kundenservice
6
Customer satisfaction
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Kundenzufriedenheit
5
Beschwerdemanagement
3
Beziehungsmarketing
3
Complaint management
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Dienstleistungsqualität
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Großbritannien
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Kano theory of attractive quality
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Personal banking
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Gruber, Thorsten
Gierl, Heribert
3
Bambauer, Silke
2
Fraß, Alexander
2
Häring, Julia
2
Lay, Gunter
2
Schwierz, Christoph
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Wübker, Ansgar
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Abosag, Ibrahim
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Albors Garrigós, José
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Arora, Sangeeta
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Batt, Resemary
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Benoit, Sabine
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Bioly, Sascha
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Blazevic, Vera
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Blennemann, Friedhelm
1
Bock, Andreas H.
1
Bošnjak, Michael
1
Brengman, Malaika
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Burton, Jamie
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Chicu, Dorina
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The journal of services marketing
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
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When good news is bad news : the negative impact of positive customer feedback on front-line employee well-being
Alkire, Linda
;
Burton, Jamie
;
Gruber, Thorsten
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 599-612
Persistent link: https://www.econbiz.de/10011418374
Saved in:
2
Does culture impact preferred employee attributes in complaint-handling encounters?
Gruber, Thorsten
;
Abosag, Ibrahim
;
Reppel, Alexander
; …
- In:
Total quality management & business excellence : an …
24
(
2013
)
11
,
pp. 1301-1315
Persistent link: https://www.econbiz.de/10010208056
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