Balfour, Ryan; Joo, Seong-Jong; Whited, Hsin-hui I. H.; … - In: Benchmarking: An International Journal 22 (2015) 5, pp. 963-972
Purpose – The purpose of this paper is to measure the performance and relative operating efficiency of mini branches of a commercial bank for internal benchmarking. Design/methodology/approach – The authors employ data envelopment analysis (DEA) for measuring the relative efficiency of mini...