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~language:"eng"
~person:"Miao, Li"
~person:"Sirianni, Nancy J."
~subject:"Emotion"
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Search: subject_exact:"Technischer Kundendienst"
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Customer service
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Kundenservice
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Miao, Li
Sirianni, Nancy J.
Medler-Liraz, Hana
5
Prentice, Catherine
5
Gremler, Dwayne D.
4
Groth, Markus
4
Barnes, Donald C.
3
Delcourt, Cécile
3
Folse, Judith Anne Garretson
3
Seger-Guttmann, Tali
3
Shi, Junqi
3
Wang, Mo
3
Ashforth, Blake E.
2
Baker, Thomas L.
2
Black, William C.
2
Chaker, Nawar N.
2
Cheshin, Arik
2
Collier, Joel E.
2
Diefendorff, James M.
2
Gabriel, Allison S.
2
Gong, Taeshik
2
Gouthier, Matthias
2
Han, Elizabeth
2
Han, Su-Jin
2
Hennig-Thurau, Thorsten
2
Hur, Won-Moo
2
Kleef, Gerben A. van
2
Krämer, Tobias
2
Lechner, Andreas
2
Ludwig, Nadine L.
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Mitchell, Dave
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Moon, Tae Won
2
Otero-Neira, Carmen
2
Riel, Allard C. R. van
2
Svensson, Göran
2
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2
Walsh, Gianfranco
2
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2
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International journal of hospitality management
1
Journal of consumer research : JCR ; an interdisciplinary bimonthly
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
Journal of service research : JSR
1
The journal of services marketing
1
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ECONIS (ZBW)
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1
Emotional convergence in service relationships : the shared frontline experience of customers and employees
Zablah, Alex R.
;
Sirianni, Nancy J.
;
Korschun, Daniel
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 76-90
Persistent link: https://www.econbiz.de/10011648260
Saved in:
2
Consumer envy during service encounters
Anaya, Gerardo Joel
;
Miao, Li
;
Mattila, Anna S.
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 359-372
Persistent link: https://www.econbiz.de/10011524421
Saved in:
3
Illegitimate customer complaining behavior in hospitality service encouters : a frontline employee perspecitve
Huang, Zhuowei
;
Miao, Li
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
6
,
pp. 655-684
Persistent link: https://www.econbiz.de/10011559797
Saved in:
4
Customer responses to intercultural communication accommodation strategies in hospitality service encounters
Wang, Chen-Ya
;
Miao, Li
;
Aattila, Anna S.
- In:
International journal of hospitality management
51
(
2015
),
pp. 96-104
Persistent link: https://www.econbiz.de/10011413951
Saved in:
5
Emotion regulation at service encounters : coping with the behavior of other customers
Miao, Li
- In:
Journal of hospitality marketing & management
23
(
2014
)
1/2
,
pp. 49-76
Persistent link: https://www.econbiz.de/10010358260
Saved in:
6
Truly, madly, deeply : consumers in the throes of material possession love
Lastovicka, John L.
;
Sirianni, Nancy J.
- In:
Journal of consumer research : JCR ; an …
38
(
2011/12
)
2
,
pp. 323-342
Persistent link: https://www.econbiz.de/10009272166
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